The host was nice, the staff have lied and manipulated everyone to think she is doing thjs

They didn't give us our security deposit back because of a stain that was already on the bed when we got there !!! The cleaner is a liar and we are completely frustrated about this.

very clean, in a good location, good communication from the staff

Nothing that I like.its shows that different from the picture to the actual.

The have a police line wire at the back. Spider web. Ceiling cracked Can't use the shower Can't use the kitchen bec the stuff are using that and its scary cloths everywhere and left shaampoes soap from other peopleleft over use.. we're just use only for sleeping over and leave early morning bec definitely not advisable for use and its not friendly place and customer service not nicely bad service.

i didnèt know there was breakfast available, was never mentioned

there were silver fish, i stayed in two rooms the first wedged between the kitchen and a bathroom, the skytrain station was within earshot. moved on 2nd day to a room with a window that opened onto the livingroom so there was nooooooo fresh air. the sheets were not the cleanest. in the first room it was almost as if they hadn't been changed. the second room there was still enough stuff on the top sheet i had to shake it off before using it.

Nothing I liked the service was bad no communication between the person I check in with the hotel only use text message no in person no meals there no TV. Not clean oven n no house cleaning til 5th I had to say the trash has ants and stink in kitchen area n only took trash out after told in text 5 day of stay April 9 th .sad only way to communicate with packpackers house is through text message SO I HAD QUESTIONS ON MY CHARGE N HOW TGE PRICE B4 N AFTER TAX N WHY DIFFERENT INVOICES SAY TOTAL AMOUNT 707.06 THEN 750 .N im still trying to get my Copy of complete charge b4 n after tax + they took my 100 deposit n put in as charge of rent I CALLED MY CREDIT CARD CO THEY SAID NO THERE WAS NOT A DEPOSIT OF 100 S SO THE PERSON EMPLOYEE FOR Vancouver backpackershouse at 6988 Waverly Burnaby I asked they BANED MY TEXT when I asked politely they BAN MY NUMBER I CALLED MY CREDIT CARD CO AT CHECK OUT 11 FOR 9 DAYS CK OYT WAS ARPIL 14 11AM STSY WAS APRIL 5 TO 14 TH I PUT IN A DISPUTE CLAIM NHOLD ON MY ENYIRE 9 DAY stay of 958.06 the pack hacker house I believe owes me my deposit that there is no invoice or through my call to my credit card master card so they owe me 100 + my 54.03 theses pogus service fees of use of credit card when booking.com states on my rsvp that backpackers house noANY OTHER VHARGES FOR MASTER CARD OR VISA USE I USED MY MASTERCARD

The person who charged my credit card master card wasn't nice or professional n banned my only way to communicate with backpackers house 6988 Waverly the separate rooms shared bathroom was dirty n cold the entire kitchen area the stove n oven I tried to cook pizza the burnt bottom of oven the smoke detector went off n smell of burnt food so could not use oven .. room dw2 no box spring double bed mattress on board and cob webs in room dirty floor n used blanket s n closet shelf was sticky asked the person I text to have room cleaned said ONLY CLEAN AGTER U LEAVE IN TEXT PLUS THEY CHARGE ME SERVICES FEE FOR MASTER CARD BIT THIEN SAY WE CHARHE U LOWERE RATE 6% INSTEAD OF 8;% oh b4 I got the web site AFTER PAY MENT OF. APRIL 5 AT 10 PM no smoking hotel well guest s smoke pot n cigarettes by front doors n mngnt maintenance service n yard worker fix fence on Weds ignore the guests

It was conveniently located to the place I needed to attend. The staff were accommodating.

The smell of the 25 pairs of shoes on the rack at the door.

Not sleeping outside.

I didn't like the sketchy people staying there. Bad vibes all round. The bed I slept in was stained with someone else's blood.. I needed to check out early but wasn't allowed because of a rediculess "no cancellation policy." Seriously, the event I was traveling to Vancouver for, was cancelled, so I needed to check out one day early, but was told absolutely not by the owners..They literally forced me to stay there, or loose the money I paid already.. The location was also hard to find, which should have equaled less sketchyness but the opposite was the case. I will never stay there again..

This has to be the cheapest place a backpacking family in Vancouver could stay. We had flight issues so needed something fast. Comms on WhatsApp were quick. 5 of us were jammed in a medium sized room with toilet attached. Good for hardened backpackers like us...don't expect much!

Kitchen is pretty bad and needs a few new things to make it useful. The oven/cooktop was terrible but we made it work for us. Only one shower/bathroom on our level. Lots of rules!

Free street parking, was able to resolve issues when checking in with staff via phone. Door locks on all doors plus room doors with your own access codes. Come and go as you please. Will stay there again, great staff.

Check in process has changed from previous stays, however staff were accommodating.

it was a pleasant stay. The staff are very helpful. It is a hostel like house. I met other guests there and I got my job introduced by other guest who staying there. very good location to Metrotown shopping mall in 10 min walk.

My room is hot.

clean and short walk to Skytrain and shopping mall

self check in is easy. door pin code provided after making my payment.