modern, clean, good location

Unable to use a lot of the hotel facilities due to TIFF film festival, a lot of areas were closed off to guests, obstructed from moving around hotel and questioned often by security guards as we weren’t there for the film festival. Struggled to get a table even to get a cocktail to celebrate our wedding anniversary. Very disappointing experience compared to stay at the london branch in the shard.

3 night stay commencing Monday 26 September , Robert from front desk team. Roberts very welcoming reception and subsequent attention to detail, did not go unnoticed by my wife and I. He behaved as an ambassador for both the hotel and Toronto, Jason & Christine Taylor, East Sussex, England

n/a

Stunning, beautiful, clean rooms, excellent location in the city-center!!!! excellent and friendly service!!!!

The hotel is a 5 star and is such. Elegant looking and very clean.

The service. Customer service was horrible. Just horrible. They act like you should be lucky staying there and have an attitude like your staying at the Shangri-La and you should be privileged. We had an issue with a sofa bed that wasn't working and they transferred us to another room but it took them over an hour to do it. If was 1030 at night and our kids were sleepy. And the other room was literally next door. So they knew it was available they just took their time to do the switch. They said they were busy but how can you be that busy at 1030 at night. Plus I went down and saw that there were 3 staff on staff on duty and only one was attending to someone. I asked for the manager 3 times and he/ she never came up to talk to me. It's like they thought they'll just let it pass. Have stayed here several times in the past but won't again. There are similar better options that provide excellent customer service and 5 star facilities. Like the Ritz-Carlton as an example. Very very disappointing and unexpected experience for a 5 star hotel.

I liked the location and cleanliness of the hotel—friendly staff upon check-in. The housekeeping staff were pleasant and prompt as well.

The room was not dark enough during the night - frosted glass from the bathroom had minimal/natural light that created too much light for our desired likeness.