Localização

Hotel sem café da manhã, em reforma, acústica péssima, atendentes mal humoradas, no momento não havia internet.

Close to the freeway, right next to a circle k to get snacks for the road

Location , price and front desk girl.

Had to switch rooms, because they didn't change the batteries in the alarm. Just kept going off. Get to the other room and no towels(not 1 towel) and the refer was full of sunflower seeds on the floor of it and shelves were thrown in.

STAY AWAY : the entire property is covered in scaffolding and yellow caution tape - I don't know how it is they are even still taking reservations like this. So in addition to being a complete catastrophe customer-service-wise, it is also clearly in disrepair, and should not be taking guests or reservations of any sort. (Booking.com should de-list this property.)

We showed up for our "guaranteed" reservation for our rooms to accommodate our family of ELEVEN PEOPLE and the 24-hr front desk told us they had no rooms for us. At 11pm! Despite my having messaged them to let them know we were coming, and calling twice earlier! Totally unacceptable.

I stayed here for 2 nights. This hotel has very clean rooms. The staff are nice as well, although they seem short-handed as the line in the office was often quite long. They did a good job of trying to move it along as quickly as possible. This hotel is located close to the freeway which can be both a good and a bad thing. I think I'll look elsewhere next time I'm in the area.

Requested to change rooms twice. The first was a few minutes after i got there and saw that my room was located on the side of the hotel that faced the freeway. It was loud. I was told by management that it was the only room available. They said to try again the next morning at 11, when guests were checking out. When I followed up and did that, I was told that no rooms were ready at the moment, and that i would be given a phone call later in the day when an alternative room became available. That call never came. I had to stay in the same loud room both nights i was there. There were two reasons i felt dissatisfied. First, I made reservations a week in advance. Guests with reservations should be given priority for their preferences over walk-ins. Second, I felt i paid too much... even though the room was clean, it was poor value given the hotel's location (specifically where that room was located).

Ice machine that worked, construction very loud.

Location

Room was unclean, I was charged twice for my room there is and was no communication with the staff, they are slow to resolve, room was unclean had to be moved rooms twice because room has substances in them despite a 100 dollar cleaning deposit I was charged for twice.

Room seemed clean.

Uncomfortable bed and pillows.