The location was perfect. It would have been nicer to actually use the gated parking area. It made it more convenient, of course, to just drive in and out with the arm permanently up, but in Memphis? Safer is always better. The front desk lady (afternoon and evening shift) was so helpful, and seem very proud to be a part of HI! That is nicer than you might think.

My reservations were for 4 people-2 adults, 2 children (7 years old). Our room had towels and washcloths for only 3 people. And zero bed linens for the pullout sofa. Thus, we got to know the front desk help well! Also, there was a bit of trash left on the floor from the previous people.

free parking + good breakfast

needs some modernization and serious renovations.

right across from campus.

priced a little high.

The staff were excellent!

I didn’t have Wi-Fi which was supposed to be included in the deal from booking.com!

The pull out couch mattress had a bunch of stains on it, there were no pillows or blankets for it. The room was poorly cleaned

inside the hotel room

Nothing. We left early.

The location was safe feeling but the hotel staff was rude. The sheets were stained. The beds were both so noisy and creaky. The towels were stained and smelled like they hadn't been cleaned. The pictures make the place look nice but it is pretty run down and dirty. My husband and I were just grossed out so we had to take the loss and left this hotel and went somewhere else. I wouldn't recommend this place even for a cheaper price and seems fine but it was not a good honeymoon spot.

Friendliness and Clean

Nothing

The staff

The outdated rooms and the pricing

The location was great. I was visiting my God-Daughter at St. Judes for the weekend. I did not have breakfast on this stay but on my next visit/booking i most difinetly will.

No comment/issue at this time

Mercedes was fantastic! so very sweet( even though she was extremely busy) she was a wealth of knowledge! She’s a asset to your establishment!

my sister encountered the housekeeper before we left the room to have breakfast ( around 9:00am). she was quite rude asking her if we were checking out yet! We had breakfast in the restaurant. first server was very nice. she left the premises ( we watched her grab her purse and leave) we were then totally ignored. no refills of water or coffee! very disappointing. We finished breakfast headed back to the room to gather our belongings to leave and my sister encountered the same housekeeper and she asked “Are you leaving now?” my sister just didn’t understand what the hurry was as we still had about 1 1/2 hours before check out time. we loved the hotel and Mercedes!

Melvia was Super friendly at check-in! She was able to answer some questions about my 3rd party reservation and then accommodate my request for a change.

Smelling pot multiple times in the evening and morning in the east entrance foyer, presumably from the laundry room. Also, my wife and I skipped breakfast due to the price.

everything

The lobby

Convenient location, right next to the new performing arts center at the University of Memphis. The food in the Medallion restaurant and the Tiger Grill was excellent but overpriced. The shower had plenty of water pressure.

Stairs were covered with debris possibly from a reception and needed vacuuming badly. The room is starting to show its age, with cracks in the tub enclosure, missing grout around some bathroom floor tiles, a toilet that could use some maintenance, and several stains in the carpet. Wifi was slow and unreliable.

everything was good

no free Breakfast

Rooms were very big, clean and comfortable. The staff was friendly. Would stay here again.

The rooms were too hot.