Room was really nice as was the whole hotel. Staff were all nice and very accommodating. Offered more towels and asked if the could help with anything everytime we saw one of them. Pool was great for the kids.

Wish breakfast would have been included. Hot water ran out quickly.

location

The property is under going renovation and in disarray. This location does not have much to offer at this time, but in the future it should be great.

location

The nighttime front desk staff (Jackie) was extremely unprofessional. She called to tell us the room we booked was no longer available, did not offer any other solutions or help us otherwise. As a family of 2 adults and a teenager, we were stuck with one bed. When we went up to our room, we found that she gave us the key to someone else’s room! We then went back down to the front desk to let her know and express our concerns over security, she threatened to cancel our reservation because “I can cancel you anytime and don’t have to have a reason”. This was an obvious attempt to cover up her extremely egregious error. When asked if there was someone else to talk to, she told us “management doesn’t talk to guests”. After multiple threats to cancel our reservation, she finally gave us the correct room key. After about 2 minutes in the room, she calls up and has miraculously found a 2nd king room that she would give us at no charge. Again, an obvious attempt to cover up her mistake. The new room was not clean. Fake fingernails on the floor, toilet was used and not flushed. I have never experienced such a lack of professionalism and hostility from a customer service representative, not even including the very serious security issues created when giving out keys to another guest’s room. I will never stay at this particular hotel again.

The continental breakfast

Remodeling

the location that’s all I like about it.

when I checked in the white lady that worked the night of 3/3/23 was rude and was talk to other customers with her smart ass comments and was getting mad because I asked for new covers and new pillowcases because they had make up on them. when I told her about a dirty towel that was hanging up in my supposed to be clean bathroom she was talking to me like it wasn’t dirty until I showed her a picture of the towel. Then proceeded to ask me if I could bring her the dirty towel. When I went back in the lobby, she was on the phone with a customer and was being so nasty and so rude and tell him what she wouldn’t do and what she wasn’t going to do. I waited til she got off the phone and was like I didn’t feel comfortable bringing someone else’s dirty towel, she was trying to make it seem like the room is clean before I got there in now it’s dirty. I had only been there for less then 10 minutes and then told me it just seems like I’m unhappy and if I’m unhappy, she will gladly check me out. She didn’t try to offer us a new room nor did She try to come and check on the room. She basically made me feel like, because it wasn’t at my standard of cleanliness, I could get out. Then she checked me out and gave my room to someone else while I was still there. No hospitality, no professionalism, no remorse and no kindness. I would not recommend anyone to stay there.

The location was perfect

There was no hot water when we got ready to shower

The nice, cozy rooms and the welcoming staff

The additional cover fee

everything it was nice

breakfast didn’t open till 7am

Easy to get to. Nice and friendly staff. clean room. Good location.

Had no salt packets, no forks at breakfast. Hot tub was not working:(

Clean . Tv channell selection

Key didn't work. Ac couldn't be adjusted. Booked a double but got a king suite. The pull out bed was uncomfortable. No sheets were on the bed.

Great!!

The only thing we didn't like is, before we took a shower it was left over hair in the tub and of course we cleaned it before we proceeded. Please make sure your staff checks behind themselves when cleaning the bathroom.

Customer service great rooms very clean

Parking

Nothing great

The charges

Amazing, beautiful, spacious room. Awesome pillows, comfortable bed. Very clean, smells nice. Great staff. Wonderful breakfast. Great location. Pool, hot tub. Pet friendly.

No complaints.

Breakfast was good; room was nice, pleasant and clean.

The cockroach coming in under the door.

The breakfast set up and presentation was wonderful. Ms. Caroline was very friendly and professional. I told her I was only there because my a/c in my house went out. I would definitely recommend because of the breakfast presentation. Thanks Ms. Caroline.

No

Room

Semi Clean

1) Staff Biased AGAINST 3rd party purchase. a) Request made for early checkin, was really ignored, and not acknowledged untill I got there. Agent says, "We didn't get any request.... Oh there it is. Well we don't have any rooms ready any ways. Sorry see you at 3 pm." Get there at 2:55. WALKIN-IN was issued a room, and was finishing up. I was next, "Let me see if any rooms are ready... " said agent. She said let me check, and left.... said that there would be a wait time. I went back to my car. 30 Min later, went back, and she did the same thing. She left to go all the way to the room to get line of sight. There has to be a better way for staff communication. - To sum it up: Was LIED TO..........Then First PRE-PAID IN FULL ROOM NOT READY UNTILL 3:30pm, Next PREPAID Room (325) NOT READY UNTIL 4:05 pm. **Not that anyone cares, but I went to the Cedar Hills Area for a family wedding that started at 4:30pm, and we where suppose to be there at 2:30pm. b) Previously they sent me an email that said, "What you requested can't be arranged ahead of time but Holiday Inn Express Hotel & Suites Cedar Hill, an IHG Hotel said they'll do their best to accommodate you on arrival." Sounds hopefull... BUT THIS WAS NOT TRUTHFULL. THEY DO NOT ACCOMODATE EARLY CHECK-INS AT ALL!!!! ... UNLESS YOU ARE A "Member", It is one of there rewards benefits. HAD I KNOW THAT, WOULD OF CANCELLED IMMEDIATELY, WITH ENOUGH TIME TO GO ELSEWHERE. Email received Wednesday. Check-in was Saturday c) At 9am Sunday, requested late check out. They said that is available to reward members only. 2) Staff not organized. No Radios or check status... manager had to leave her post continuously. 3) Broken missing items in room. My room had a busted ironing board. The other room had a missing Iron. 4) Pool malfunctioning: Only one filtration pump pipe circulating water in main pool. The rest of the water was stagnent.

Had a roof over my head

Prices for items like drinks water and food are to high and no place to wash or dry clothes and staff leaves there post too much.

Customer service clean room

Breakfast need bacon