Location

The staff was not very accommodating and their policy about refunds is ridiculous. We booked this property specifically for the pool area and upon checking in, found out the pool was closed. We booked for 2 nights. We stayed the first night then checked out before 11 am the next morning to find another hotel with a working pool. Marriott would not refund us the next night that was already prepaid through booking.com. This is absurd! I will never prepay for another stay at a Marriott again.

Brian at the front desk was awesome. When I arrived, he was already assisting two elderly couples. In a matter of about 5 minutes he received several phones calls while helping the couples at the desk.He had a lot going on, but was professional and pleasant the entire time. When it was my turn, check in took all of three minutes. Great customer service from Brian. The interior throughout was nice and clean. No weird smells. New carpet. Outdoor pool. Did I mention Brian at the front desk?

Upon my arrival, I thought to myself "This has got to be the crustiest Marriot I've ever seen". The exterior isn't very easy on the eyes, but the grounds were well kept, and the interior was great!

Trash everywhere

Shipping containers everywhere and they took up a lot of the parking spaces

Room was very clean with lots of space. Beds were extremely comfortable with lots of pillows. Would have liked to have more meal options. Check-in staff was extremely friendly and helpful. Would definitely stay again and recommend to others.

Would like more options for eating/meals. Would like to see microwaves more available.

They had the rooms cooled off before we checked in.

There was no shenanigans going on everyone was nice

Wish there was free breakfast

I called earlier in the day to confirm my booking and let them know I would be coming in later in the night and was assured everything was fine. When I got there I Had to knock and call for 10mins bc door was locked and no one was at the front desk. After getting in the lady told me they had overbooked and my room was given to someone else and there was nothing she could do or give me to be sure I wasn’t charged a fee or anything since I wasn’t the one who canceled. I was left 5 hours away from home with 2 babies trying to figure out where we could stay. Called Hilton bc that’s where I usually book and received way better care will never book Marriott again

Everything was great

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