Location perfect !th

The sofa was not comfortable

I love that it was right next to OCMA and South Coast Plaza and the water pond out back was nice for a walk and view out my hotel window. The toiletries provided was also great. I wish there was toothpaste as I had to go out and buy that.

I could hear other guests very well through the walls and down the hallway. It wasn't very quiet. Also, there were hairs (from prior guests) stuck to the walls and ceilings in the bathroom that were not cleaned.

Nothing

Staff Discriminates against minorities

hospitality

none

hospitality

none

Small size

No breakfast buffet

I liked how friendly the staff were. Truly kind and always friendly.

I wish I’d know that booking breakfast ahead of time would be a waste of money. It wasn’t enough to ruin the trip but it was a silly extra expense.

Already requested quiet area which hotel staff did arrange & very nice of them but still very loud from other room.

clean and nice staff great location excellent breakfast

Great location and facilities

Very nice modern hotel! I like that it wasn’t super busy when we went, didn’t have trouble finding parking or have to wait in line for check in and elevator.

thought it wasn’t work the price, rooms were kinda small. also the pillows were uncomfortable

Property is in a beautiful area the hotel is luxurious modern and affordable comes off as romantic and peaceful.Costa Mesa is such a beautiful place to stay.Area was very safe very clean our room was very clean with modern decor also and lobby is gorgeous theres a man made lake that flows past the lobby and is seen through a glass hallway you walk through to get to your room theres a huge chandelier velvet couches and a fireplace in lobby.Our room was surrounded by green trees so peaceful on our balcony.The staff was friendly and respectful theres a restaurant attached to the hotel and is high end and convenient.This property is all around gorgeous and our stay went great! I would definitely stay here again.

My view and my room were as I asked for. The decoration was nice. The room was spacious with big windows that could merge the room with the balcony.

1-The elevator went down, and we had to use the cargo lift which was highly uncomfortable and time-consuming. 2-The water supply went down, and the shower was not available for most of the day for people staying at the hotel that day, the situation was irritating, I should have received some notice before going to the shower or using the bathroom. But later I found a piece of paper behind my room, what is the telephone for? Unfortunately, the management had no alternative solution for this entire property. At the check-out, they compensated me for one night instead, which did not compromise for one day that I lost waiting for the water to come. 3-I was gladly renewing my stay in the hotel, but they had some sort of unorganized system, which mistook me with two various accounts, and it caused a loss in translation situation where I had to change my room abruptly in half an hour. It was very discomforting. 4-I chose this hotel because it was a tribute art hotel and i didn't feel anything artistic there.

Delightful , very comfortable, great value

Friendly staff and cleaning crew.

Rooms not very clean. Bed sheets. Bathrooms.