Location

Level of cleanliness

The location and spacious room

The A/C unit kept me up the entire first night with an odd scratching noise. I called the front desk about 11pm but they did not answer. The next morning I called again and the maintenance tech came up and cleaned the filter which seemed to help. However, I was exhausted from no sleep.

The staff was very friendly. The breakfast was delicious. Very clean and quiet hotel. In a great location.

The bed was clean, the bathroom was clean but around the toilet rim was a little dirty. The staff was friendly, and very accommodating to our needs.

I liked the property

Loved the breakfast, staff was very kind and helpful, room was a nice size for my family.

Found a couple bugs in our bed, the pool was closed, had to go to the front desk to get sheets for the pull out couch, housekeeping didn’t clean the room while we were gone, sinks were dirty, people were loud until 1-2am.

3 of the employees were amazing they helped make the trip not feel like a waste of money

The dead bugs in my room the system that's messed up my payment and still took to much out my account in which I'm about to settle what's up

👍🏼

Very clean. Not loud.

The room was very spacious and clean

We picked the hotel for the pool and the pool was closed due to construction. We had to travel over to lifetime fitness if we wanted to use the pool

Clean and quiet.

I thought my card was preauthorized but when I got to the hotel it was declined. It has about $500 on the card however I had to declare identity theft after my info was leaked so my accounts are frozen. Sadly my apartment has a gas leak and I was told to vacate but I have nowhere to stay and really just wanted a shower. I was told I'd be reimbursed but I cannot get access to my money to put up until either Consumers Energy or my renters insurance completes my claim. So I'm home with no gas still, 8 days later. At least tonight is warmer than the freezing rain the other night. But the hotel is great. Very clean and super professional front desk clerk. I was hoping to clean up before court but it's too cold to shower in freezing cold water. Maybe I'll come back as soon as I get my taxes any day now. Nothing is the hotels fault.

I have no complaints about the Hyatt. I love the air in the hotel, it reminds me of Aria in Vegas.

incredibly close to food, shopping and the volleyball location.

no pool. however they do have an agreement with lifetime fitness that you can use their facilities. only thing is with kids I didn’t want to drive a couple miles away for them to swim.

Breakfast

Pool was closed

it was clean and the staff are exceptional

I booked this hotel specifically for the pool because it was my daughters 7th BIRTHDAY and she wanted to swim but the pool was closed

It was clean and they have good coffee.

I asked if we could void the card on file and charge to another card. The associate said yes took the card and charged it. he never said the original charge would stay on the card for 14-30 days else we would have left it instead of having both of our cards now held up for one night room. Then the hotel and bank keeping putting me against the other having me go back and forth to debate who hasn’t released the funds. The lack of information caused an unnecessary issue.

The hotel was in a great location and seemed very clean (although we only made it to the check in desk).

Upon check in, the front desk staff asked if we knew the pool was closed. We were not aware of that at the time of booking (the day before arrival). They were under the impression booking.com had that information listed for us which it did not. We have a 6 year old who ONLY cared about swimming so that was going to be a big problem for us! The staff was very understanding and offered to cancel our reservation at no charge. They were very kind and willing to help. I felt bad to cancel the reservation because the hotel looked so nice and the location was great. I hope we get a chance to come back and give it another go!

The front desk gals were amazing!

Lanesha was awesome!! Great customer service. She explained the handbook from front to back do's and don't. The lobby was clean.

I didn't get the high floor that I booked. My bed was too low, the refrigerator didn't work when I got in. However, it was replaced . Kids running down the hallway and slamming doors till 3am. The shower was low pressure, spitting water instead of a full stream.