Everything looks new and we’ll maintained, modern style, very sleek and clean.

Some staff seemed inexperienced and not well trained.

Comfortable beds, clean stylish rooms, balcony access, beautiful pool and bar areas.

Food menus are limited, we had to go out for breakfast options.

Kid menu food was good; Nicois salad was good; nice fitness center; level 2 conference center seems nice; refillable water bottle station = good touch. Very quiet hotel in general = good. Nice temperature in hot tub.

Beds are slack (not firm) - like too much pillow topper on a not great mattress. The floor wasn’t that clean in the guest room. The black out curtains didn’t close enough to be blackout. One of the pool seating areas is weirdly and unnecessarily elevated above the main pool level. The hot tub was filthy with debris floating all over it at night (during operational hours). Weird restaurant layout - narrow entry to bar/restaurant and confusing because no host is waiting at the entrance to greet the guests. So guests are left standing at entrance and guessing what to do next. No signage indicates that guests should seat themselves or whatever is intended for them to do. The booth seats are way too low for the height of the tables (grown woman needs a booster seat) and clearly built for a tall man. The $37/day valet is RIDICULOUSLY expensive. Heated pool could’ve been warmer. Restaurant closes for like 2 hours between lunch and dinner (boo); complimentary coffee/tea station in lobby is removed in morning (boo); poor cell service indoors (AT&T).

The serenity of the hotel.

Kitchen was not open due to staffing.

the facilities and room were amazing. valet was great

everything was fine.

modern

clean

Location is great especially when you are in transit in or out of the SF airport. Room are extremely functional decorated with good taste - great shower - nice space. Diner was great - nice ambiance and good food. Excellent place for a one day transit to SF airport.

Even the staff was great, the way the breakfast is organised is inefficient. Nevertheless , the food was good. Another inefficient point is the fact that there is no concierge, but only valet for the car. Some small improvements could move the rating from great to exceptional.

spacious clean rooms, and text messaging the valet to prepare the car

a little bit pricey, low on staff sometimes

This property looks exactly like the pictures, it’s even better in person. I came here to reconnect with myself and enjoy “boujee” nature vibes haha, and it was such a relaxing weekend.

Pillows (need firmer)

Great location, nice room, bathroom and grounds. Bell and Bar staff were great.

No ATM which made it difficult to tip well.

They charged me twice. staff do not know how to use features of credit card reservation and settlement of payments.

quiet dark room for sleeping bathroom amenities Italian restaurant manager very kind

beautiful hotel and very quiet

valet only

Nice accommodations. Nice pool.

They have a pool but no amenities to go along with it. We forgot goggles and they don’t have or sell them anywhere close by. They also have no ATM for which to get out cash to tip their valets.

The atmosphere was beautiful and relaxing. Friendly and helpful staff.

Cleaner room windows.

The only thing i liked was the location in the heart of Menlo Park!

Our mirror in the room was broken upon arrival and staff did not move us to another room because they were fully booked. The rooms are so crowded no space to walk through or enjoy the rooms at all, the water pressure from the shower head was low and took forever for me to shower, the Jacuzzi was not working either. They had no idea when it would be working either. The breakfast was overpriced...$10 for donut or bread.

Beautiful pool. Fun bar. Nice gym

Food is expensive.

excellent setting, professional staff, nice decor

The room was quite spacious and the ambience of the hotel overall was very good. It had a good mix of contemporary, minimal yet not lacking traditional feel. There was enough space for everything in the room without feeling cramped.

Was not happy with the bed at all. Personally, it sinked in too much for me and there was no backup option. Also the bathroom sink had drain issues but were fixed right away. However, the water pressure was a bit lacking. Also, a minor pick—the bathroom amenities never stayed consistent. I didn't even know there were some options till housekeeping started to place them on the day before my check out.

soundproof and quiet. relaxing neutral scandi-decor. friendly and helpful staff. unbelievably clean and ergonomic bathroom facilities. the bed was the highest quality and was lower to the floor with a plush carpet runner surround. great valet service.

our safe and electric blinds were not connected to power. there was an extra mini fridge in our foyer, perhaps left over from a previous guest’s request? if we were staying longer than 1 night we’d have ask for its removal. lots of varied cafe seating indoor and out.