The surrounding is very clean and beautiful

It is not easy to access. I can only park the car outside the amusement park which I think is reasonable. But how can I contact the hotel staffs to pick me up? There should be some hints for example I can contact the entrance staff . The hotel is inside which at the top . We almost get lost . Wespend almost an hour to find and solve the problem . Thank for the driver from the yellow bus help . Or we cannot find the hotel

This resort is located at the top of the mountain inside the Awajishima Anime Park. If you are visiting the Park, it is very convenient to stay here. The hotel's pick up service is extraordinary. We took the JR express bus from Osaka Station. Got off at the bottom of the mountain, 1 floor below the huge souvenir shop. It is a bit tricky to find the hotel pick up point -- An Information Stand by the road side. Once we got on the van, the hotel staff (a Thai lady) really went out of her way to help us! She first dropped us to the park for lunch. Then dropped off the luggages back to the hotel and came back to pass us a mobile phone (we did not have a local mobile and roaming is very expensive) so that we could call her to pick us up after we finished visiting the Park in the evening! Everything is perfect, from pick up, check in, dinner, room cleaniness, and breakfast. The night view from our patio was stunning!! We could see so many stars and the beautiful bridge!

I suggest the hotel should take some pictures to show travellers how to get there by bus (where to get off) or by car (where to park) as well as photos of the pick up point as it is difficult to find. Their English is not good and it is difficult to communicate complicated directions. Another thing is that I told the hotel which bus I took and the arrival time. Yet the hotel insisted that I had to call or email them upon arrival. I did both. Unfortunately my email (Gmail) was blocked by their system. No clue why. I used the pay phone to call them but it was difficult to communicate. It took us 20 minutes running around to ask a local to talk to them and to try to find the pick up point, making sure the hotel did send a pick up van.

Super Ausstattung und super Personal

Loved the dinner and breakfast. Setting was spectacular. Our "Cocoon" was comfortable and loved the amenities esp the fresh fruit upon arrival.

Had a tough time meeting up with the shuttle when we arrived at the parking lot. We went to the wrong parking lot (since we were not able to read the signs in Japanese) so we were hot and tired and had to wait longer than expected.

The staff was incredible! The room was beautiful and so clean. It is the perfect getaway spot for a few days. Definitely recommend to go!

the staff is pretty nice, and the view over the city is fabulous! We also enjoyed a lot of the meal!

nope

Loved the dinner, breakfast, the views, free beer and champagne in the room and the enzyme bath/onsen

The only thing I had a problem with was the parking

It had a nice view and the staff were very courteous and helpful.

The list of facilities is inaccurate (it does not have room service, there is no a la carte menu for breakfast. The reception closes at 9pm (not 24-hour as described), there is no spa and wellness centre/sauna, I did not see a bar. The restaurant is open to guests solely for breakfast and dinner by pre-booked slots. The meals are fixed and we struggled with the food which (I think) is haute Japanese cuisine. There is a circular skylight in the bedroom roof, which could be lovely for viewing the night sky (though external lighting prevented this); but it does mean that the room is flooded with light as dawn breaks which makes sleeping difficult after day break.