The staff was very cooperative, polite, friendly and helpful.

Nothing!

location very good, nice view of mountain

bathroom door lock was broken, owner said some one broken and they didn’t get time to fix it, but it was uncomfortable for us, we ware 2 families

Spacious, separate bedroom. Amazing view from the balcony.

No WiFi, during our stay WiFi doesn't work most of the days. It's not possible to buy a sim card in Gudauri. Even we complain about that it's big problem for us - the host does not provide any solution during 4 days. ( Bring to us mobile modem/even no additional sim card suggested) Misleading description! 1. No SPA(But mentioned in hotel facilities). And we paid for an overpriced sauna nearby. 2. No Bar/Restaurant(But mentioned in hotel facilities, why?). And it is closed not because of lockdown etc(Works pretty well in other complexes). This is a big issue because the nearest one 15 minutes from the hotel. And we can't enjoy the spa after 8.30 pm because of curfew(but if spa/bar/restaurant in the same hotel where you stay it's open after 9 pm as well) 3. No "ski to door", you should walk to lift 4. Not enough toilet paper, not enough dishwasher tablets(and no possibility to buy nearby) 5. Not cleaned well, a lot of dust under the beds in corners in the shower, dirty glasses. 6. Road to the hotel - in awful conditions. Reply: The idea of review to warn other guests not to argue with the host. If you do not responsible for WiFi - remove it as facility. There are aparts in Gudauri with SPA and cafes in the same complex and if you stay there you may use it even after curfew hours. We expect(and confirmed from booking support) that if you specify facilities in the room description it should be the same complex but not in the same city. If the restaurant closed - you may remove it as well. If the spa not in the same complex - you may remove it and write down in the description that there is a spa nearby. ski-to-door it's when you can ski from your apartment directly to lift but not walk. Last 50 meters - unpaved road with deep pits and it's not snow issue.

The apartment is enough big for 4-5 person, clean, close to lift, every thing was great. Thank you

Good location Staff provided exceptional service

Nothing.