Definitely would rent again. The only thing wrong our code was not the code that was sent to us. Lots of calls and messages were made to finally get an answer. Made us nervous but worked out in the end

The booking pieces was very easy and well informed!

The booking pieces was very easy and well informed!

First off the step was broke and a family member fell going up the stairs at check-in. Property manager was contacted and she said she was aware and days later had it repaired. Place was dirty, food and finger prints all over the windows. Ceiling fans had like an inch of dust/dirt on them. Stained ceiling tiles from water damage. Furniture in the main living room was so broken down, it felt like you were sitting on the floor. The grill had a gas leak from the main line and the pile of grease build up under the grill that could cause a major fire. The washing machine does not shut off on its own. You have to time it right when your wash is done and open the lid or it will lock and start a new cycle. I could go on! Very disappointed

This property location is great. Minimal issues getting in an out to the hustle and bustle of Pigeon Forge. The property value paid was good for what we were after, but there are several things the property owner/management should address. The cleaning staff is failing, there is a lot of dirt in this home, potentially years of dirt under couches, fridge, between table surfaces and more. The home has loose trim, dented walls from door knobs, crack drywall (normal), bad weather stripping in doors, deck boards and picnic table are peeling badly and need repaired/painted. Property has a bad propane grill (listing said charcoal), washer and dryer are not good (many issues), ice maker worked sporadically, hot tub was bath tub warm (blower didn't work), and upon arrival our assigned door entry code didn't work. As for Maintenance, upon arrival the AC unit on top floor was not working, I called for help and they were on site within an hour to fix it and was able to fix it. A second call to the maintenance line and they were able to assist us on the door code and got that squared away for us. Yes, the back door was not locked, and we were able to get into the property. Not affiliated with this property, but the neighbors also had issues getting in their unit because of a bad pass code. All in all, the property worked for us, just had issues with the one year old crawling on the floor and coming up very dirty from the poor cleaning being completed between visitors. The location and readiness of the Maintenance staff to fix the much needed items was great. We would consider staying again here because of its location, but would hope that a few things were fixed and cleaned. Oh the resort pool area is a nice bonus to the property.

First off the step was broke and a family member fell going up the stairs at check-in. Property manager was contacted and she said she was aware and days later had it repaired. Place was dirty, food and finger prints all over the windows. Ceiling fans had like an inch of dust/dirt on them. Stained ceiling tiles from water damage. Furniture in the main living room was so broken down, it felt like you were sitting on the floor. The grill had a gas leak from the main line and the pile of grease build up under the grill that could cause a major fire. The washing machine does not shut off on its own. You have to time it right when your wash is done and open the lid or it will lock and start a new cycle. I could go on! Very disappointed

This property location is great. Minimal issues getting in an out to the hustle and bustle of Pigeon Forge. The property value paid was good for what we were after, but there are several things the property owner/management should address. The cleaning staff is failing, there is a lot of dirt in this home, potentially years of dirt under couches, fridge, between table surfaces and more. The home has loose trim, dented walls from door knobs, crack drywall (normal), bad weather stripping in doors, deck boards and picnic table are peeling badly and need repaired/painted. Property has a bad propane grill (listing said charcoal), washer and dryer are not good (many issues), ice maker worked sporadically, hot tub was bath tub warm (blower didn't work), and upon arrival our assigned door entry code didn't work. As for Maintenance, upon arrival the AC unit on top floor was not working, I called for help and they were on site within an hour to fix it and was able to fix it. A second call to the maintenance line and they were able to assist us on the door code and got that squared away for us. Yes, the back door was not locked, and we were able to get into the property. Not affiliated with this property, but the neighbors also had issues getting in their unit because of a bad pass code. All in all, the property worked for us, just had issues with the one year old crawling on the floor and coming up very dirty from the poor cleaning being completed between visitors. The location and readiness of the Maintenance staff to fix the much needed items was great. We would consider staying again here because of its location, but would hope that a few things were fixed and cleaned. Oh the resort pool area is a nice bonus to the property.

The property was large enough for the 13 people who stayed and the issues didn’t kill us… however, the property had NO view and was in need of a good cleaning and some repairs! One of the cupboards was broken and another was missing a handle. The floors were dirty and made our feet black. The counters had built up grime on them. The ceiling tiles in the basement had large amounts of water damage and some were even missing leaving the exposed plumbing and wiring visible. The toilet on the main floor leaked down directly above a downstairs bedroom so that water was dripping on the bed. Maintenance did come fix this but also stood on the bed with dirty shoes. The decks had cigarette butts and ashes on them. We found wrappers and random candies around the house. Additionally, we found a pull-up in a basement closet and a pair of boxers under the main floor bed.

The property was large enough for the 13 people who stayed and the issues didn’t kill us… however, the property had NO view and was in need of a good cleaning and some repairs! One of the cupboards was broken and another was missing a handle. The floors were dirty and made our feet black. The counters had built up grime on them. The ceiling tiles in the basement had large amounts of water damage and some were even missing leaving the exposed plumbing and wiring visible. The toilet on the main floor leaked down directly above a downstairs bedroom so that water was dripping on the bed. Maintenance did come fix this but also stood on the bed with dirty shoes. The decks had cigarette butts and ashes on them. We found wrappers and random candies around the house. Additionally, we found a pull-up in a basement closet and a pair of boxers under the main floor bed.

Our cabin was perfect! Very clean and in a great neighborhood. I would highly recommend this to anyone traveling to Pigeon Forge. Very close to everything as well.

Was a very nice cabin and fit our family well. Will defiantly stay again.

The overall condition of this property was horrible!! Everything surface, towel, bed, blanket, pillow, dish, glass, etc...GROSS!! After driving 10 hours I was looking forward to relaxing; that didn’t happen had to wash all the towels and sheets just to be comfortable! On top of having to go buy paper plates, cups, plastic ware because I WAS NOT EATING OFF ANY THING FROM THOSE CUPBOARDS!! Fridge did not cool below 55 degrees. I could go on forever but I will just say absolutely horrible property!!

Our cabin was perfect! Very clean and in a great neighborhood. I would highly recommend this to anyone traveling to Pigeon Forge. Very close to everything as well.

Our cabin was perfect! Very clean and in a great neighborhood. I would highly recommend this to anyone traveling to Pigeon Forge. Very close to everything as well.

Was a very nice cabin and fit our family well. Will defiantly stay again.

The overall condition of this property was horrible!! Everything surface, towel, bed, blanket, pillow, dish, glass, etc...GROSS!! After driving 10 hours I was looking forward to relaxing; that didn’t happen had to wash all the towels and sheets just to be comfortable! On top of having to go buy paper plates, cups, plastic ware because I WAS NOT EATING OFF ANY THING FROM THOSE CUPBOARDS!! Fridge did not cool below 55 degrees. I could go on forever but I will just say absolutely horrible property!!

Very clean property, great location

I booked this rental for my birthday celebration. To start, there was a funny smell (possibly the carpet) that was on the lower portion of the cabin. The blanket that was in the closet in the bottom level of the house had a bed bug on it. I slept in that same room only to be awaken by bites from a bed bug that was in my bed. I was totally disgusted. I had gotten bitten all over my back. I removed my belongings from that room and then decided to sleep in the room closest to the front door. There were bugs in this bed, as well. My friend was also bitten in this bed. I now have bug bites all over my body now. I was bitten in my face, neck, hands, back and ankles. I called the front office only to be notified that the office was closed on the weekend. I am highly disappointed and dissatisfied and I would not recommend this cabin at all.

I booked this rental for my birthday celebration. To start, there was a funny smell (possibly the carpet) that was on the lower portion of the cabin. The blanket that was in the closet in the bottom level of the house had a bed bug on it. I slept in that same room only to be awaken by bites from a bed bug that was in my bed. I was totally disgusted. I had gotten bitten all over my back. I removed my belongings from that room and then decided to sleep in the room closest to the front door. There were bugs in this bed, as well. My friend was also bitten in this bed. I now have bug bites all over my body now. I was bitten in my face, neck, hands, back and ankles. I called the front office only to be notified that the office was closed on the weekend. I am highly disappointed and dissatisfied and I would not recommend this cabin at all.

My two brothers and I decided to take our families on vacation. This place was very easy to set up for the rental. The location was good as far as close to town. Had REALLY REALLY close neighbors. The price was kind of expensive however the house did house 8 kids ages 14 - 4 and 6 adults. The house did have some malfunctions that should have been fixed prior to our arrival. There was a bath on all 3 levels, 2 of which were jacuzzi but only 1 of those works. Of the 3 showers only 2 worked. You change the roll of toilet paper and the holder falls off the wall. Pull the drawer of the dresser and the know falls off. The closest doors off track and leaning. The broom breaking in the middle from bring previous bent in half multiple times. All of these things we still managed to make the best of. However for the price it was a little upsetting to feeling like every little thing was falling apart.

Very clean property, great location

My two brothers and I decided to take our families on vacation. This place was very easy to set up for the rental. The location was good as far as close to town. Had REALLY REALLY close neighbors. The price was kind of expensive however the house did house 8 kids ages 14 - 4 and 6 adults. The house did have some malfunctions that should have been fixed prior to our arrival. There was a bath on all 3 levels, 2 of which were jacuzzi but only 1 of those works. Of the 3 showers only 2 worked. You change the roll of toilet paper and the holder falls off the wall. Pull the drawer of the dresser and the know falls off. The closest doors off track and leaning. The broom breaking in the middle from bring previous bent in half multiple times. All of these things we still managed to make the best of. However for the price it was a little upsetting to feeling like every little thing was falling apart.

Great house for large family. Great location

Great space and location. It was as advertised and met our needs.

Great house for large family. Great location

Just a couple of issues that would have made it more enjoyable. Not enough parking for size of home. Hot tub and fireplace wasn't working properly. Other than that we enjoyed our stay and will be booking again in the near future

Great space and location. It was as advertised and met our needs.

Everything was so easy. No problems at all.

Just a couple of issues that would have made it more enjoyable. Not enough parking for size of home. Hot tub and fireplace wasn't working properly. Other than that we enjoyed our stay and will be booking again in the near future

Everything was so easy. No problems at all.

Being with family is always a great time. I would like to se this property fix a couple of things. The recliner in living room was broken... no one could sit in it all weekend, the pool sticks (one of them) had no tips on them, there was no dish soap or dishwasher detergent left as described. For the most part, all was well, just think the price was a little high.

Being with family is always a great time. I would like to se this property fix a couple of things. The recliner in living room was broken... no one could sit in it all weekend, the pool sticks (one of them) had no tips on them, there was no dish soap or dishwasher detergent left as described. For the most part, all was well, just think the price was a little high.