Great Location

It wasn’t that clean and couldn’t get a drinkable water.

the location of the hotel is good

The room was not the one we asked for, it was just one bed, not two. NO wifi in the room, people were not present. We had to wait a lot of time to do the check-in

Location was good Good pressure of shower water

Bad communication, no people at reception when arriving and during stay, key card didn't work so had to wait at night time for 20 minutes for staff to come to the hotel to get a new card

ALL BAD !!

Horrible , dirty , this hotel should be closed by autorités it does not fit minimum security and very dirty , electric cable , water running noise ....you should take this hotel out of your site

To begin with, the staff was super sweet and helped us to get settled in. The location was PERFECT, the rooms were tidy and clean, the bathroom was clean and it was just right for us. I didn’t need anything else.

I was a bit confused at first to find the hotel entrance but once you’ve found it, it’s not hard to find your way back to it.

Location, bed was comfortable and clean enough

Bad value for money, Lights in room were too bright, was afraid to take a shower because of how dirty the bathroom was, bathroom had cracks in the floor. Only saw receptionist for 3 minutes during check in, as he handed us some scruffy towels because the cleaner forgot to put them in the room, makes sense because there wasn't anywhere to put them

Location was fine, close to the city centre.

The interior of the room, old furniture.

location was excellent. 5 min walk to the Grand Place. steps from shopping and train station. check-in was fine. called 15 min before. the staff was nice.

very old and seemed neglected. the front desk isn’t manned unless you’re checking in. the other 4-person room we booked wasn’t available so our group of 8 ended up staying in 3 different rooms on 3 different floors. upon check in, we were told the cleaning person didn’t show up. the beds felt like you could fall through the bottom. the electrical system was old and failing. our room’s light was flickering. when I plugged a charger on the wall it shut the entire room’s electricity. the bathroom in the 4-man room was dirty. the tub had a stain which I was told seemed like doodoo (we didn’t use it). the other bathrooms were ok. the floors felt dirty. the hotel’s lobby looked nice on photos but felt neglected. the walls in the other room had water stains. the electric wiring in the other room was not up to par. this property needs a good remodeling. giving it a 4/10. would be a 6 if not for the stain on the tub.

Avoid the place

Dirty, toilet dirty When I arrived the bedroom was not ready I had to wait 2 hours Bedroom was very very dirty Second night the pipe broke in an higher floor and water was falling from the selling which caused the entire building to be with out electricity... receptionist was not available... simple didn't exist... at that second day I had to look for another hotel. So if you want to have a really bad experience go here...

Best holiday ever

The staff are very kind. Thank you all especially to mr Salem

The close proximity to the city. Have enough bathroom towels

Horrible!!! Book at own risk I'm never the one who gives bad reviews but I must tell the truth for the sake of future travellers. Didn't like almost everything in my 1 night stay. The receptionist although nice was always missing on post. When I got back from my evening dinner, I couldn't get in my room as my keycard didn't work but was working before I left the room as I checked opening it again before leaving. No other staff was on site. When you ring the number provided, leads to voicemails on first few tries. Another customer came and told me that it was always like that to them but to just keep calling the number til someone answers. The room was old, thin walls, could hear anyone from outside. I don't know what's on the back of that closed glass window which looks like a door that has a light on at night which was scary. The white sheets had some hair left from previous people(not sure if it was changed). I saw a bedbug!!..can't believe it! Other reviews were true Curtains were thin; TV was not working; no airconditiong; hot shower not warm enough And I didn't feel secured there as there was NO receptionist on post which was my main issue. I checked out without anyone in the lobby. Dropped the keycard in their mailbox-like hole as note instructions in the lobby...unbelievable! Sorry, but they need to change their system. Never had this kind of experience in other hotels. It was kind of cheap but I'll never gamble again for safety reasons.

The room was rather big and felt cool ( it was a very warm weekend?

My arrival was terrible, I had to stand in front of a closed door for about an hour, even though I let them know when I would arrive. Nobody answered at the door or on the phone number provided. The shower was not working, there was just a normal tap. The shower head was not connected at all. And there was never anyone at the reception to ask or complain.

Shower needs to get fixed to Wall in Room 23.

Good Location