Rooms very clean and tidy. Well done to the cleaning staff

Due to the very hot weather during our stay it was impossible to sleep. We could only open the window about 6" due to a security device fitted, to receive what fresh air we could. The reception and dining area had air conditioning, the rooms have NONE. The outside seating area near to the main entrance, this could do with a little more house keeping to keep the area tidy. Not a very good thing to see on entering the main entrance, empty glasses, rubbish on the floor and full ashtrays. Over our two day stay we had to have our door key cards reprogrammed twice. Not very handy when on the third floor and trying to get into our room.

Insufficient staff especially at breakfast tables not cleared and all food and plates etc not replenished

Friendly helpful staff . Good location . Great breakfast and good value for money . Laid back and relaxed atmosphere

It was so hot and no air con but staff brought us a fan . Couldn’t get food in the afternoon but helped us order deliveroo

Telling us they overcbooked and we would need to have twin rooms rather than the queen rooms that were originally booked. Only to find out they hadn't overbooked they just hadn't cleaned enough rooms !! No talk of when breakfast was on arrival and receptionist was rude. No staff on bar, so we ended up leaving with no drinks. Breakfast was shocking, dry beans ,orange juice machine ran out ,vegetarian sausages took 20 minutes to cook and turned up after we had eaten the rest of our breakfast ,lady said should have told reception on arrival, I said I did I clearly said we are vegan do you have anything for us to eat ??

Location, comfort, room

New parking conditions- having to type in registration at time of check in. Always worry that I will do it incorrectly and get fined

Cosy room and clean.

2 plugs near the head of the bed wer not working.

Breakfast was amazing. Staff were extreamly friendly

Nothing, it was fantastic

Super clean and fresh, comfy bed, really quiet too

Beer was over £5 a pint lol

Comfy bed. Good bathroom. Spacious room.

Some of the buffet breakfast items ran out because there weren't enough staff to replenish them

Clean and good value

Nothing

Room was fine

Got a £60 car parking fine, no signage saying it was a paid car park i assumed hotel guests got free parking, man at reception didnt mention it, if you would like to refund me the £60 i may consider staying again

The rooms were really nice, it wasn't confusing at all

One of the staff was lazy to put something through the system when checking in but was sorted at the end

Comfortable, great staff, they put our tandem in a safe room

Lovely staff. Plus so clean and fresh.

All good

Clean rooms and friendly staff

Bit of road noise but can’t be avoided so close to the M1