very clean & nicely decorated, good car park & lovely staff

nothing

Breakfast was great, lots of choice. Don't choose scrambled eggs though as they were tough and rubbery.

Matress was very poor and needed a new topper. When discussed with reception I was offered 10% off in another stay!!! There is no lounge area apart from the bar. Place feels quite bare, no pictures in rooms either.

lovely boutique

nothing

I’ve stayed previously through work and loved my stay so came back with my partner for new years. The staff are lovely, atmosphere is really good, the food is amazing and it’s a short walk from the beach!

Great location relaxing atmosphere nice and clean.

Was a little bit on the warm side probably as we on the 2nd floor had to have window open all night.

Reception staff on arrival were incredibly helpful and polite.

We were told no air con as an eco friendly hotel, but the heating was on in all the corridors which made it incredibly hot and uncomfortable to sleep and to get ready for the wedding we were attending. We ate in the restaurant, which was pleasant, however the waiter took our plates from the ‘nibbles’ before my husband had finished. We were the only ones in there so there was no rush.

free parking and breakfast

Such a lovely hotel - no faults from the room, to the wonderful and attentive hotel team and a really good selection for breakfast. Located in a quiet area but within easy walking distance of the seafront. Definitely stay again when in Bournemouth.

Zilch

property excellently positioned. Room lovely, restaurant served well thought out tasty food. But the best thing was the staff who every time went that little bit further to make our stay memorable.

Nothing

The feeling that all the staff were eager to please and make our holiday as enjoyable as possible. Special thanks to Alex, Reception Manager, who endeavoured to provide us with a room that we were satisfied with. He was outstanding throughout our stay. Special thanks also to the Chef and all the waiters/ waitresses - in the 9 days of our stay they always looked like they were thoroughly enjoying their work and eager to please. Nothing was too much trouble. The food and choices were outstanding and deserved Michelin Awards. A special word of thanks to the Gardner who threw in a car wash to remove bird muck! He always greeted us and was very pleasant to chat to and give useful information.

The furnishing of the bedrooms could be improved upon especially for guests with longer stays. Storage facilities were inadequate especially hanging space. The storage provided was in a wardrobe or closet. Both types had 2 thick dressing gowns with space for about another two hangers. At the side of that were tea and coffee making facilities on a tray sitting on top of a one drawer cupboard. There was no electrical socket near it. So we juggled things about and transferred the tea tray and cupboard so it was positioned for easier access and create more space in the wardrobe. I had brought my own hangers, thankfully. All this would have been unnecessary to do for those only staying for one or two nights. The other issue was the 12.5 percent discretionary service charge which was added to the restaurant bill. I do not think this is acceptable for people who have booked in on half- board terms. I like to leave a tip appropriate to our stay. The charge was discretionary but even though reception had been informed that we didn't want it it was still added on to our final bill on departure. Yes, the amount was deducted when asked but it wasn't a pleasant feeling to have to do this despite the cheerfulness and understanding of reception staff.

very clean. lovely little details in the room eg fresh cookies. real milk for the tea/coffee

Comfortable bed, quality furnishings

Room was really compact and on ground floor so no privacy unless curtains were pulled

super comfy beds, friendly staff - especially Alex on reception. yummy freshly cooked breakfast with great choice

noisy - there was a wedding in the evening and people above us got uk at 5am and seemed to walk around their room non stop for 2 hrs!!! expensive but everywhere in Bournemouth seems to be of a similar price. bonkers!

Staff were exceptionally helpful and very friendly. Ten minute walk to beach and town. Very quite.

Room was hot as no air conditioning, however fan provided and were able to sleep with window open which cooled the room.

Great location, free off street parking, clean & very helpful staff.

nothing

We didn't realise the property was IHG and when we checked in we told them showed our top elite membership to be told they couldn't add to the booking. Disappointing given it was such a nice stay and we were celebrating!

Polite and smiling staff always willing to help which made our visit more enjoyable. Nice little room and the Hotel location was near to the BIC which was the reason we had come to Bournemouth. Breakfast was good and the meal in the restaurant in the evening was excellent.

Broken showerhead clamp which meant you could not stand under the shower but had to hold it was a minor problem in what turn out to be a very enjoyable stay at this hotel.