The rooms are great and look new. The staff is super nice and friendly and the breakfast is great. Heaps of variety. The location is perfect. Everything you need is outside the hotel.

The bathroom was very outdated when you compare it to the rest of the hotel. Another thing is that the parking situation is quite difficult. If you are the first to park in the small street, infront of the hotel, then you have to wait for a staff member to reverse all the cars out to get to your car.

The hotel's comfort was very poor. I paid extra for a large room, but they put two beds together to make a bed, one of which was higher than the other. We booked breakfast included, but they did not give us breakfast. There was no drinking water in the rooms. They sell water for money. There is no air conditioner in the room. They put a portable air conditioner. The shower cabin was very small, I took a shower by opening the door of the shower cabin. It was not a hotel that deserved the money we paid. They deliberately canceled the reservation because I said I would make a bad comment. I called Booking.com customer service and they confirmed it.

The hotel's comfort was very poor. I paid extra for a large room, but they put two beds together to make a bed, one of which was higher than the other. We booked breakfast included, but they did not give us breakfast. There was no drinking water in the rooms. They sell water for money. There is no air conditioner in the room. They put a portable air conditioner. The shower cabin was very small, I took a shower by opening the door of the shower cabin. It was not a hotel that deserved the money we paid. They deliberately canceled the reservation because I said I would make a bad comment. I called Booking.com customer service and they confirmed it.

Wonderful staff, wonderful location. A brilliant stay!

no critiques!

Location, location, location ! Staff was very nice, helpful and welcoming ! We managed to get quite a number of assistance for shuttle, tours, rooms, breakfast, tea in the evening and more..

Bed lamp is too bright / no shade, No kettle in the room,

The promt reaction from the staff regarding our problem with the shower was solved immediately. Not everything goes always according to plan, but the calmness and kind ess with which they solved is 15/10!!!

No minibar, but there's a mini fridge in the room that comes in handy. Drinks can be bought at the reception.

The place is clean. Location is perfect. Beakfast is nice.

Bathroom is a little bit old. During the night water is not hot as it should be. The shuttle service to the airport is double expensive than the offocial taxi service, which I called from another hotel.

the staffs are very nice. pickup/dropoff service is convenient. location is great.

wifi is not good at room 104

I loved everything, the ambience, the staff, the furnishings, the artwork….I need to add that the staff were exceptional, a real stand-out! Even the public bathrooms offered products for women, extremely thoughtful….this little gem was outstanding!

if I had to say one thing…..their tea cups are too small….that’s it!!!!!

Fantastic property in centre of Sarajevo. Staff were very attentive. Everything was clean. breakfast was excellent

We had an enjoyable stay at this hotel, just on the edge of the Old Town, near the Latin Bridge and right next to the 14th century Bascarsija (market area). Parking is easy if you reserve a parking spot. The parking is right in front of the hotel but it’s tandem style, so you have to leave your car keys with reception. Our deluxe king suite had a comfortable king bed, lounge area and good bathroom. All the reception staff were super friendly and helpful, and we thought that the breakfast was excellent!!

There were no tea/coffee making facilities in our room, the bathroom was a little dated (particularly the small shower cubicle) and the WiFi was very slow and spotty but other than that it was a perfect stay!

Located in the old center.You can walk trough the town.Quiet during the night.Staff is very helpful and always with a smile.When in Sarajevo I will stay again.

Great stay, sadly short. Best for business trips, since it is near the city center. Parking is provided in front of the hotel.

Everyting was great.

Location Room

brilliant location in the heart of the old town of Sarajevo. the hotel all you needed and the staff helped with anything we wanted to go see.

Breakfast was cheerful, but not exceptional. But breakfast is not my top priority. Staff were very helpful, considerate and talkative. It is always a good and sincere welcome.

Breakfast could have been better. Not much choice. Option of fresh eggs would have been nice

What I liked the most was the friendly staff, the delicious breakfast. The location is super convinient.

Top location - situated just meters from the most important landmarks; although at top centre - the place is quiet in the evenings; breakfast had a surprising variety of options, food was delicious, great plus for me was the espresso machine; staff was very polite and always willing to help

coming by car can be cumbersome - hotel provides limited valet parking for max 4-5 cars and maneuvering in the neighboring streets can be difficult; I would expect frequent room tidying and cleanup

We loved this hotel, The receptionist was so helpful and kind. We checked in early, the room was perfect. Could not fault it. Location is superb. We enjoyed the breakfast too.