I recently stayed at a 5-star hotel in Rethymno and was extremely disappointed with my experience. Upon arriving at the hotel, I discovered that the hammam was not functioning due to COVID-19 restrictions. Additionally, the hydromassage in my room did not have any safety protection covers, which was a concern for me. Furthermore, when I checked the bathroom, I noticed that the wooden panel under the sink had visible mold on it. This was not only unsightly, but it also raised concerns about the overall cleanliness of the room. During my stay, there was a bar located near my room that played loud music until 3am, making it difficult for me to get a good night's sleep. To make matters worse, the mattress in my room was extremely uncomfortable, and I struggled to get a good night's sleep. The breakfast offered at the hotel was also not up to par for a 5-star establishment. The selection was limited and the quality of the food was not at the level I was expecting. In addition to these issues, the noise level in the hotel was very high, and I could easily hear other guests walking by my room. Overall, I was extremely disappointed with my stay at this hotel and do not feel that it was worth the money I paid. The lack of functioning amenities, cleanliness issues, and noise level were all major concerns for me. I would not recommend this hotel to others.

very good hotel in the very venter.

nothing

Reasonable

I didn’t get what I was offered

Decor was great. Nice big TV and roof terrace. Unsure if was for our usage as we had no proper welcome or introduction to the place. (Wierd considering we were staying 4 nights).

Bed was hard, breakfast was a big meh. Very laissez-faire style. Few cakes and some pastries. Seemed a bit of a chore to ask for anything. The staff were nice but they didn't speak much or were literally never around when you walk into the hotel. Had to do a manhunt to find someone to check us in. Felt very awkward when asking for anything and didn't feel entirely welcome. Very much left to your own devices. No kettle in room or tea/coffee. No slippers. Robe and soaps weren't replaced when dirty/empty. An aesthetically pleasing hotel but on the whole room for improvement.

Staff very friendly and helpful. A/C and hot water reliable. In the historic old town near lots of restaurants. Breakfast delicious.

You cannot drive up to the property. There is no driving in the old town. If you have a car, you will need to either park in the public parking or in the private lots in the vicinity. Public parking will likely be full, so find alternative parking in the area on Google Maps. We didn't plan ahead for parking and it caused a lot of anxiety. Also, if you are disabled this is probably not the property for you. No elevator, but likely none of the hotels within the walls of the old city have elevators as these are medieval buildings.

nicely decorated, great jacuzzi bath, excellent location

Lovely small hotel with great hosts in the most picturesque part of old Rethymno. Near to restaurants, shops and the sea with lots to do and see,

Friendly staff and perfect location, right in the heart of the old town.

Parts of interior are made of a very old wood which is painted or covered with a lack giving a really dense smell. It ia literally hard to breathe if you don’t open windows. Beware of the cheapest room, it has only one window which is directed to the inner yard - room itself is so small and opening neither door nor window makes it better, we had to ask for an upgrade and pay a high price for it. It was impossible to stay in small one.

it was stylish and comfortable, and in a great location.

no full length mirror and not enough surfaces in the bathroom to put things

Mrs Evgenia is so polite and friendly making sure that all guests feel comfortable during their stay!

On arrival the welcome by Anna was lovely, the lady who owns the hotel is also very friendly and welcoming, the hotel is in an excellent location super clean and comfortable I wouldn't hesitate to recommend and will most definately return if you are looking for a city break in Rethymnon book the Bellagio.

Absolutely nothing

Very friendly staff, top service and top breakfast