Beautiful property with some original features and the location is perfect

Room was small for the price, you should state on the booking page that the free breakfast is continental and that if you want a cooked breakfast you pay extra , the coffee machine in the breakfast room serves only warm coffee eventually got a pot of tea instead,

Everything .

Really appreciated understanding our personal circumstances around needing to postpone initial booking and very accommodating with rebooking. Location amazing so peaceful amazing views so quiet lovely large grounds....friendly welcome and relaxed environment. Staff made us feel so at home and they were down to earth. Come and go as you please entry code system. Easy parking Wow factor entrance To summarise You have an amazing hotel that we'd be more than happy to return to but we feel you just need to week a few things to make it worth the price.we paid..

Surprised cooked breakfast was only on certain days and extra especially as paid £350 for 2 nights. Continental breakfast was nice but limited choices Eg would have liked jam and marmalade for toast. Instant coffee disappointing but on request did offer speciality coffees and hot chocolate. Upgraded to garden and mountain view so surprised and disappointed we couldn't see mountain from 'Fletcher' room. Felt security on main door was relaxed. Eg wide open at 10pm and 6.45am

The location is amazing, views are great, short walk to town where you can find Bars and restaurants

We had two rooms, both of which were in need of a spider catcher, cob webs in the bathrooms, beds need updating. Not the best considering the price

The bed was really comfortable and the grounds were nothing short of magnificent.

Our room (Nightingale) had a lot of issues which I told the management about when we were leaving. I wouldn't want to list them here as this would put people off and that's not what I want to do. I believe this room is due for an upgrade and that the bathroom needs attention. We were still charged £349 for two nights for this with no apology, even when I mentioned all the negative points. I wasn't after a refund, just an apology really. They are very short staffed and had a new guy that was being trained up. Its a shame this seemed to effect our overall experience because the lack of enough staff is evident in all areas. This place could be amazing, its such a shame. Top marks to the lady who seemed to be doing everything pretty much single handedly. She works so hard. The breakfast is chargeable and there was no continental breakfast option explained to us, just cereal and juice on the sideboard. No croissants or nice breads or cold meats, jams or cheese etc? Quite poor. Full cooked breakfast is available at Heidi's in the village for £3 cheaper than here and served with a smile with quick service. The English Breakfast Tea was so lovely too. I think our stay was spoiled by a lot of the little things and attention to detail in this hotel that makes a holiday special. On balance I would return if the issues I mentioned to the management were resolved. This place is great for dogs and we had ours with us. A few more dog waste bins would be very useful, as there was just one near the car park which was full to the brim all the time. Please give the Lancrigg a try, its such a beautiful and stunning setting and they're trying their best. If you're given the Nightingale room on arrival, ask if its been upgraded.

Location, great walks start from within 5 m of the room

Understaffed, but the staff there were excellent

perfectly situated with stunning views

the menu was different to what’s online and although was lovely, maybe could do with some simpler meal options

the view is extraordinary. the woods behind the hotel is magical. I felt like I had access to a world that I’ve only seen in pictures and movies.

the beds weren’t comfortable

The views from the Lancrigg were incredible and the staff were so friendly and lovely.

We had to wait in reception for a couple of minutes due to the restaurant being busy. But it was no inconvenience. Was struggling to find a negative here

A slightly quirky, off-beat hotel with loads of charm and character, great views /setting and a friendly family feel.

Although the food was good, some of the menu items seemed to be trying too hard to be different.

the location was amazing and the staff so so helpful

nothing

beautiful building and views

Rhian was amazing, lovely welcome. delicious breakfast 😋 room was great size , unfortunately room was dusty on arrival . We did stay in pet friendly room and was cold throughout stay-but did not spoil anything. lovely character to building. beautiful surroundings and view from the breakfast room. lovely walks surrounding areas 😊

very friendly and helpful person running it

it could have been warmer in the breakfast room

stunning

difficult to find

The location

Needs to be managed better

Scenery was stunning,with great walks,lovely pub attached to hotel,the 2 staff were good,but hotel totally understaffed.

Menu had 2 main choices,which were poorly cooked. Overpriced,web site was a travesty as menu and deluxe room were ment to be key ingredients of our stay. Not very clean,rooms looking very tied,cutains hanging off poles

superb location. wonderful friendly staff. beautiful house. Fantastic food.

limited comfortable lounge space

The hotel was in a beautiful spot, right on the Coast to Coast hike and easy walking distance to the town. Room was comfy, though small. Breakfast was delicious with lots of options.

We waited 20 minutes for any acknowledgment when we arrived, then were rushed through check-in and told details / wifi etc would be in our room (they weren't). Also told that food would stop being served at 5pm (check-in was from 4pm), so we needed to walk into town for dinner. The bar looked beautiful, but we didn't get to experience it. On check in, we were told to go down to breakfast at 8.15, but when we did the girl told us they weren't ready. Our whole experience felt like we were an inconvenience, which is a shame because it's a stunning property.

Beautiful modern hotel