super friendly staff and comfortable. very close to the gondola and restaurants nearby

pool wasn’t the best and was pretty small but we enjoyed it

Great location, staff, exceptional breakfast

We picked by accident the triple room that was not renovated and was really worn out

nice service, spa, center

Location is good

Pool was terribly chlorated! Being there more than five minutes literally burned your eyes! 3 days people had nausea from this chlorated pool. My daughter also cut herself on the pool stairs...

The location is great. The price is pretty low.

Poor water-flow in the shower, no dark curtains to block the sunlight, the staff aren’t the best in english. The walls are thin, the towels arent changed on a daily basis.

This beautiful, well maintained, family run hotel delivered on so many levels. Fantastic room with a comfortable bed. Food was plentiful and traditional Bulgarian served up buffet style for breakfast and dinner. The spa facilities were an added bonus. We enjoyed a few trips to the sauna after a hard day's skiing. Exceptional place, would highly recommend - literally no complaints.

It was close to gondola, breakfast was good.

The rooms were a bit dated, dirty walls, doors etc.

Very friendly and helpful

Wish there was a kettle in the room

Spa with a small pool, sauna, massage.

Very nice family hotel. Very delicious breakfast. Enough parking spaces. It's second time being here, and we would choose again Grami hotel for next time in Bansko!

The location as it was in the centre of town yet quiet enough to enjoy a peaceful stay. The owners and staff especially to lady in reception was very friendly and helpful although her English was not to great. She always made sure we were ok. The food was great also with just one small complaint which was it was not hot enough when put out on the buffet style table. But there was a microwave at hand to warm things up.

There wasn't anything that I disliked, but the rooms although clean, were very basic and could have been a bit more modernised with coffee making facilities. But I have been told by the owners that they are in the process of refurbishment and have not reached the top floor yet.

Located central, near the ski lift. A lot of restaurants and shops near. Good breakfast. It has spa with pool and 2 type of sauna. Nice staff. Clean rooms. The cleaning lady comes every day.

The beds are not so comfortable but are ok overall.

Great location and very reasonable.

It was more like a low budget hostel and ive stayed in better hostels. The place could be a gold mine with some simple changes. For example the bannister was badly covered in sticky-back plastic, very odd.

The hotel was excellent. I liked the full breakfast and dinner. The staff was very helpful. Totally recommended! :)

The staff was very friendly and welcoming, the breakfast was perfect, delicious, they have good pizza and great Bulgarian salad also, we didn't try the dinner but it looked great and varied. The festive dinner for New Year's Eve was also excellent and the DJ created a good atmosphere. We liked the 3 saunas and the small pool also for relaxing. Inside parking was also welcomed.

There was no mini fridge, it would've been useful.

- Friendly and kind staff - Cleanliness - The location of the hotel, easy access to the center and to the gondola. - We received a discount for equipment rental - Spacious restaurant - Parking - Big room - New Year's Eve dinner

- The room facilities did not work 100% (defective fridge) - The SPA does not offer many facilities - The pool is not built with depth levels. - On the day befor last day, I complained about a defect in the shower and it was not resolved. - I do not recommend the massage - Breakfast can be more varied by containing more fruits - Towel change policy unknown.

The staff from hotel were very kind and provided their guests with everything they need.Also the breakfast was very good and free parking is available. Definitely we will come back again.

Lack of a/c I the room.

Very cozy and charming hotel. Polite stuff, good decoration, good locations, the Spa is small, but it has everything and it is clean. The breakfast was very good

Very minor things were missing in the room such as a hair dryer, place to hang your tower and curtain to prevent the bathroom becoming all wet. Otherwise, everything was good and well furnished

Everything was perfect.