Beautiful pool and surrounding

Room needs some maintenance and updating

location

bathroom was completely different than in the pictures. very loud frogs from the pond nearby every night. didn’t clean my room.

The serenity and the amazing views made it the best accommodation out of our holiday.

The beds and pillows were a little hard.

The view and the ambiance since it's in the center of Ubud

It's not clean. No proper room service or maintenance for the villas. We had lizards visiting us and it was in a group

Beautiful view of the rice fields and nice bedroom area.

The bath could not be used because the plug didn’t work.

Beautiful garden / Nice pool / staff was okay!

The room was far from the reception and was not clean, big ants were everywhere. The bathroom was smelling bad / dirty walls. Cold shower, we had to wait approximately 1 hour for the water to get warm after we called the operator.

Booked the room specifically labelled 'room with rice view' because we wanted a rice terrace view. The room also comes with extra amenities as stated in the description like mosquito net, welcome drink, fruit basket, shuttle service to Ubud centre. When we arrived, they checked us into the room with garden view which didn't have any of the above additional amenities and no rice view. They didn't notify us or give us an option to cancel before arriving at the hotel. When I inquired about it, the staff said those rooms were under construction. They were apologetic about it but didn't provide any other solution. They should have informed us when we booked. I was eaten alive by mozzies that night due to no mosquito net. They didn't have a shuttle service despite listing it as a complimentary service. When the air con stopped working that was the last straw for us. We decided it was time to check out early. The staff were nice but not very helpful. The place is quite run down and needs some serious TLC. Hotel does not look anything like the photos. I think this place may have suffered due to COVID. I hope with the new constructions under way, things would start to improve again. I certainly won't be going there any time soon.

The staff was really nice and helpful with everything.

The room was really far from the reception and the main street. Also when I wrote them the day I checked out, that I forgot a tshirt there, and that I would like to pick it up later, nobody responded to me.

The surroundings are just lovely, and even though it has been through some hard times with Covid, the staff are just the most helpful and welcoming. Sri went out of her was to be kind and helpful and even insisted on loaning me her scooter. Beautiful pools, this place is good value for money and is a little oasis. walking distance to everything.

The staff were excellent. They acknowledged my injury and made special allowances for me to get to the villa. They responded to every request, bought ice outside the hotel, provided coffee cups for a meeting, turned on the hot water etc. They truly went the extra mile to make our stay pleasant. Great views and private pool.

I fail to understand the thinking behind giving a reduced rate and then penalizing the guests by removing coffee cups and cutlery, not supplying pool towels and providing cold showers.

Very friendly staff, the place is very comfortable, breakfast was amazing, plus the location is ideal :)