Location

Lots of things. Staff were friendly but most were not well trained. Slipshod service.

Lovely location and the staff were great. We only spent a night but would happily come back again. Warm cookies on arrival which was a nice touch. My only small gripe is the room we were in was looking tired. Other than that great for a night or two away.

Spacious rooms and comfortable bed. Shower was amazing!

Nothing

Room was spacious and comfortable, we were on the first floor so this was very convenient for our stay

we didnt have a view, just a wall! We weren't able to access the car park due to a festival which the hotel claimed they didn't know about... I find that incredibly odd!

Hotel in an ideal spot, staff very friendly and helpful (Warm cookies on arrival!!). Bed was huge and very comfortable.

Nit picking, but no view out of the window. But that's not a complaint, just the luck of the draw!

Breakfast was very good and location excellent.

No comment

Breakfast, lighting, air con, room layout

lovely bar area. good location,

no kettle

Roof top bar with good views over the waterfront. Friendly staff. Good location. Good breakfast bar with plenty of choice.

My room was below the restaurant kitchen therefore it was noisy. But I was given a better room on request.

Location

Access to car park

Good location

We were disappointed- we booked this location for the night of our wedding due to the fantastic reviews. Having got in late from our wedding day the night before, we were awakened abruptly at 7am for a fire alarm and then stood outside in the cold for almost 45 mins. It felt like a waste of money and a poor choice for the night of our wedding. We didn’t receive any apologies or compensation from the hotel and felt frustrated by the whole experience

We had a great stay, we used the cocktail bar and ate in the restaurant also. The room was clean and comfortable

On the Sunday morning the fire alarm went off at 07:00 in the morning which was a bit of a shock 😳 Apparently it was something to do with the AC

Bed was comfy, room modern and clean.

I booked a Superior King Room and was given a disabled access room, with low mirrors, pull chords everywhere, minimal lighting so struggled to do hair and make up. Whole bathroom also wet through after shower, because wet room rather than shower cubicle/bath. Said on booking we would get water, slippers and robes and no sign of either.

For the price, it's OK. Staff very attentive

Paid for superior king room, no bottled water provided or slippers. Decor is dated, carpets worn heavily.

The lovely views from Catgedral ballroom 2 and electric bar.

The pillows in the rooms were very uncomfortable and the drinks at the bar in the Cathedral ballroom were very expensive so I didn’t drink much.

Loved the location & how close it was to everything. Stunning views.

There was nothing I didn't like

No fridge in room

The hotel has great potential but is older and in need of some modernisation. Carpets are very worn and room floors had stains

Hotel bar downstairs was closed so only option was very loud roof top bar

Great location. Nice clean comfortable rooms Excellent. Restaurant food and breakfast Good vibes in the bar on the top floor

Great location. Room size ok. Didn’t eat at hotel.

We had room 117. Overall cleanliness of room ok on first glance, only then to reveal dirty sheets which had brown stains on ( I have pictures which I showed staff next morning ) My husband had to sleep on a towel as it was late when we got back to our room. The noise levels were awful! The fan above the door is hardly noticeable when chatting or tv is on. Once in bed its constant noise is annoying. It does not turn off or turn down. Also there was another fan or generator outside the window that kept kicking in all through the night. It was dreadful. The safe didn’t work and the floor tiles in the bathroom are loose. In the end we got up early and left.

Perfect location for summer evening. Bar on the roof classy

Lack of view, small window offputting . Bar on roof tables were slow to be cleaned between guests

Breakfast, clean rooms and environment

Bleach stains on the carpet along the corridor and in the room on the 3rd floor

great location and beautiful large room and comfortable bed

Great location near University, shops and restaurants.

Parking charges! £16 a day! We decided to park at Lucy Towers car park a short walk from the hotel and paid £19 for 2 days

By water

Nothing

Very good location for town and places to eat. Gym is well-equipped. Comfortable room. Best of all though, the staff are genuinely lovely people

All good, though the coffee shop downstairs didn’t seem to be open very much

Great bar! Restaurant abit of a disappointment though

The fire alarm at 7am Sunday morning after few beers the night before

The location and facilities are great

The fire alarm going off at 7am resulting in only 4 hours worth of sleep

The location was great. Room gorgeous and clean.

Great Riverside location, close to all amenities

Room a little dark as only one very narrow window

Spacious rooms, comfortable beds, good food and drink

Rooms could be cleaner, table very dusty

Staff excellent, efficient and friendly, we had to move room as there was a funny smell, but was moved asap and even when we had the fire alarm go off at 7am and had to wait outside for nearly an hour.

Nothing