Lovely small hotel attached to restaurant. Good, comfortable and well-equipped room. The staff were delightful - upon arrival the sink in the room was blocked, however the manager on duty at the time immediately came to fix the issue and kindly cleaned the bathroom again afterwards. Thank you! Breakfast was good too.

I could not make the wifi work and the curtains in the room let quite a lot of light in. There was also noise from a neighbouring room until late at night, however this isn't the hotel's fault. None of these issues caused me major problems, and overall I had a wonderful stay.

did arrive very late, they waited for us that was important and nice. easy acces for the pets.........

Old hotel not very nice for the money..............

We needed to have a late check-in, the staff were friendly and helpful, also for exchanging some money for parking. We decided in the morning to have breakfast at the hotel instead of elsewhere which allowed us us more time to enjoy the great hike and amazing views from Monte San Salvatore.

Pleasant staff

Could do with lights by the bed.

The given check-in time was not correct. The hotel is basically a restaurant and check-in starts when the restaurant opens in the evening. When we arrived, it was closed. It was also very loud at night because of the restaurant. There was no air conditioning. My door had a defect and was therefore difficult to open and close. The mattress didn't seem to be in a good shape. In addition, the person at the reception / allegedly the owner of the hotel was unfriendly during the check-in.

The meals we had, breakfast and dinner were very good. Dinning out on the terrace with views of the lake was special. The hotel is right on the bus route which is convenient although walking into town was not difficult , which is what we did.

We were warned about traffic noise and it was very bad.

Good👍🏻

Nothing

The hotel is pretty but not well managed, the bed was broken mattress uncomfortable most of the fittings were loosely put. The person on the reception wasn't very communicative and mostly not available. He didn't even reply to the messages sent through Booking.com. The breakfast for 15 euros was pathetic, nothing was fresh a few old bakery products old breads in different packets , they were not even kept properly. Fruits were old n mostly rotten

The breakfast, the bed

Nice location but away from all services.

See above

very good and cosy hotel. I stayed with my boys and the four of us had a great stay.

Great location, nice view

No A/C and there is a rather busy street right outside so sleeping with the windows open was not a great option.

Very friendly staff. We checked out one hour late because I misplaced my watch ( found it in the end , all good) , yet the staff was very understanding and even tried to help. Very much appreciated!

View was amazing! Very nice terrasse area connected to the room. Easy late night check in and great staff.

Hairdryer did not work. Few power outlets in the room. Noise from street very loud.

Big terrace. Wonderful view on the lake. Nice place for evening walking

Nice place with view over the lake and mountains 1 km from the towncenter. We had a spacy balcony. Breakfastbuffet with all what you needed. Very friendly host.

nothing special... Standard accommodation, lake view from 2nd floor almost zero... but there is -just you have to find it:) Maybe from 4th floor is more visible lake, but anyway I don´t think. Bed was like from 2nd world war, but it was ok. TV was not working.

Location is exceptional, very clean room, was perfect for our stay

The familiar atmosphere, staff and the terrace and the location close to the olive path..you can also climb directly from there the Monte Bre and the other peaks, the hiking paths are great! Also the gardens around are.so nice, the coastal walk ways in direction Gandria.

Well, the rooms have to be renovated a bit, lamps don't work, the shower head is broken. It is also not absolutely clean. The room room was kind of small, but we had a nice balcony! We also didn't like the breakfast, there was nothing fresh, just packed sugary sweets, it was nothing for us..

Hotel Firenze is a good place for a short stay in Lugano region. Its a pity that the owner of the hotel doesnt put a bit more effort in cleaning the rooms and repairing broken things. We still had a lovely time.

The room could be more clean.

It was easy to access, there was parking across the street and we could bring our dog. The balcony was also cute.

The bathroom was dated and there wasn't a whole lot of room to maneuver in the room itself.

The staff was friendly.

The door the room was damaged. The shower had a bit of fungus. There were no swiss electrical socket even so the hotel is located in Switzerland.