Customer service is at a deplorable level in this hotel. I was physically injured in the hotel spa after receiving a massage. I would urge you to reconsider any spa treatments you have or intend to book as the injury I suffered completely crippled me and obliterated my future travel plans. They chose to deny what happened.The email received by the manager of “deSPA” was utterly disgusting, they expressed no compassion and claimed no responsibility. Within a half hour of getting the massage, my back seized up. I was unable to walk. I contacted reception straight away and they initially did not send help. I had to outsource a doctor from outside the hotel. I ended up in hospital on an IV drip for the excruciating pain I was in. 3 weeks on I am still in pain, receiving medical attention and waiting for an MRI scan to see the extent of the damage to my back. This holiday of a lifetime literally turned into a nightmare. I missed my trip to Australia and therefore I am thousands of euro out of pocket and still suffering due to the injury caused in the spa in this hotel. AVOID this hotel and Spa at all costs.

Large garden. Area Nusa dua. Nice photo in internet.

Bedroom were crowded. No place for 2 big Luggage. Just mini place for hangers. Sink /lavatory near the bed. The lay out of bathroom , WC, and sink were discomfort. Toilet door and bathroom door were cross to each others. Strange designed. Shower were broken. No towels ready, mini Terrace. Mini Bed room only 3 m wide.

great value for money

Room is clean and comfortable

Breakfast to be upgraded with variety of foods include some Indian food for the benefit of Indian travellers

The location was great, it is close to the beach and supermarket. The staff is pretty friendly. The breakfast was not bad. Also, there is a suitable road on the hotel territory to practice riding a motorbike

The sink in the room is too close to the bed. It would be better if it were in a separate room. Unfortunately, if you go to the toilet when someone sleeps, you will bother them because of the noise. The glass door in the toilet room makes you feel uncomfortable because your silhouette is partially seen from the room.

Breakfast was great Staff was helpful

No shower room available even no late check out can be provided

Worn out hotel with terrible staff service. Hotel room with smells, water heater was not functioning and no solution was provided.

Good swimming pool, big breakfast

So dirty rooms/towels etc, disgusting smoke smell, uncomfortable bed