the location and property are very good. The food was very good as well, definitely exceeded my expectation. The staff was friendly and helped me procure some ice at 4am!

the room felt a bit run down, and i spent the night in the company of mosquitos (the spray can provided in the room was finished)

The staff and management is exceptional and so so friendly. The food was outstanding and even though we tried going into town for food a few times, we enjoyed it better at the hotel. The room was really nice and spacious as well as clean and had everything we wanted. The park (coffee plantation) it is situated in is beautiful and the daily visits of the Vervet Monkeys is really neat. We absolutely loved it here.

If someone is staying for a longer period, more than 3 days or so, it would be great to have a simple gym for them to be able to do some training in (run, cycle etc.)

The rooms were beautiful, the food excellent….I loved the deck.

The coffee

1) The hotel forgot to pick us up from the airstrip, we waited an hour alone outside at the street. A stranger gave us his phone to be able to contact the hotel then they sent someone to take us. They lied telling us that the car tyre had problem, knowing that the hotel is located 2 minutes away from the airstrip. Arriving at the hotel, at the reception they confirmed this lie and did not apologize or give any more explanations.(later we spoke to the driver and he admit that the tyre problem was a lie.) 2) Our breakfast boxes were forgotten for our safari trip of the next day; we had to remind them to prepare it. We cancelled our breakfast box for the last day at 11pm the day before when they told us it was alredy ready for the next day😂 3) The service and the quality of the food was bad for a hotel of 500$/night. 4) The rooms and the hotel are COMPLITELY dark!! The floor in the room is slippery, we almost fell down every time from the stairs. The sink of the bathroom is leaking, the night lamps are broken, the plugs in the power outlet are falling in pieces, the windows are uncloseable and there is no bottled drinking water in the room. The privacy of the room is really bad, you are exposed to the whole hotel. 5)It took us 30 minutes to convience them to open the coffee shop to be able to buy coffee. 6) Our flight got cancelled so we asked them to cancel our airport transfer to Kilimanjaro, they wanted to charge us the price of the transfer (150$) saying that it was not cancelable also at check out they wanted to charge us the forgotten transfer from our first day, we had to call the general manager and speak with him for 10 min to cancel the charges. 7) Two of the waiters working at the main restaurant tried to take our paper reviews from us to avoid us to give it to the manager.

Wonderful super fun having monkeys greet you at your door having that adventure on the way to lunch or breakfast or dinner is always an adventure and full of fun the staff greet you at every turn helps you with anything you need love loved

Zero!!!

Very close to the airport

The place is quite organized with a restaurant, a bistro and a sandwich bar. Rooms are big, the suite's bathroom is really nice.

On arrival I am brought to a room, but i had booked a suite. I tell so to the lady that was with me and she retorted that that was a suite. Of course not. After i protested, i got my room. A lot of water went on the floor out of the bathtub; i thought the fan was broken because nobody told me there was a switch near the bed too. Food was mediocre, few tasty dishes, completely tasteless fruit, except for the bananas. While I'm having breakfast at least 2 different people came by to ask if everything was ok. The first time i tried to say that not everything was great, but they already had the answer for it: they don't want to listen, they just want to know that they are doing fine. No butter nor jam came with the toasts. A waiter comes by and asks me if coffee is ok, i say yes and he takes the coffee pot out with him. I'm not kidding. It happened! Washbasins both in the room and in the suite are not practical at all, there is not enough room for hands and face! Rooms are dark and the restaurant is too At the bistro for dinner i had a bill of 158.000 Tanzanian shillings but the real bill was only 58.000. In my dish there was a chapati cut in half but the two halves didn't belong together and one was clearly burned. It seemed like a candid camera, but i payed 600$ for this disaster!! The coffee tour should have lasted 30-40 minutes maximum, because we spent at least 20 minutes walking on and trying to find other examples of what i had already seen. It is nice and informative but 1 hour is way too much. I did not also like finding 'mozzarella di bufala' and pretzels at the sandwich bar: do they really need to make mozzarella travel all the way to Arusha? How about something a bit more local? On the reception table there is a proud sign that they won some Tripadvisor's prize on 2012. How is it possible that they don't understand that this shows they haven't won a thing for the past 7 years?

Rooms are great

Waitress at restaurant rather rude.