Breathtaking view. Calm place. Great service. Helpful staff.

The service was wonderful, English spoken well, local information was detailed and correct. Walking distance to a strawberry farm for fancy strawberry and cream. Wonderful fresh vegetable salads and traditional sri lanka foods prepared by a chef. Showers hot and fantastic view from the warm rooms.

A little far from center of town but only an easy tuktuk ride away.

Conveniently located, only a short tuk tuk ride to Nanu Oya Station. The villa is surrounded by many tourist attractions like Gregory Lake and Park, Lovers Leap water fall, Pedro tea estate, and factory. Our room was facing the lake - it was very spacious, and we had a lovely view of the hills and tea estates. All the staff are very helpful, polite and very friendly. They helped us arrange transport and negotiate a good price. The food was amazing, there is both Western options and Sri Lankan options. The chef also came and talked to us during dinner to see if everything was okay. Overall, we had a wonderful stay, and we would definitely return.

Everything was great.

Everything

Nothing

Location is good and the food was also good. It was a nice villa and it has a nice view from the restaurant / Common area. We liked our night there.

More heat. It was very cold. They said they would come with a heater, but they never came with one for our room. It was raining and cold - but that is not the hotel or the peoples' fault.

beautiful room and view

Lovely modern room with beautiful view on the lake from the balcony. The staff was really helpful when we asked for laundry services or to book a tuk tuk for us.

The breakfast offer was a bit limited and the chairs in our room were broken.

The villa has a really nice interior design, the rooms and all facilities look great. From the rooms and garden there is a great view on the lake and part of Nuwara Eliya, especially in nice weather. Our room was comfortable and well equipped.

My impression was that the staff is just trying too hard. They were following us every step we took, which at some point was already a bit too much. At checkin I was still filling out papers with a hat and a mask on when they tossed a hot towel into my hand. The gesture is nice, but the timing was terrible, I couldn't really do anything with it at that point. Food is okay, I guess. Breakfast is very continental, I would have enjoyed some Sri Lankan bites, but that's just me

It’s a fabulous place to stay. there’s a really nice and friendly staff who always willing to help you. In addition the place really worth for money and rooms are clean and tidy. Meal items was really good and delicious. ❤️. Highly recommend and Love that place.

-

Nice staff. Nice Location.

Out room was a little Bit small, but No Big complaint.

The staff and hospitality. The view. Dinner.

The pillow (a bit hard for me)

Large room and balcony with a great view of the lake. A good breakfast.

Condensation in the morning from the large window area made the room feel damp.

The best staff I ever saw in hotels of this type. Thank you very much. I have felt like a king

The hotel generally was good, with a nice decoration and quite clean.

The location of the hotel is not good, it is too far from the town and you can not do anything there. We had booked dinner in the hotel, since there was not any other choice in this region, and the meal was practically some noodles (supposedly with chicken, but chicken was not existent!). We left the table very hungry yet. In the breakfast we were served orange juice with salt! Everything in the hotel's restaurant sucks, and this is important because there is not something else to do in this location.

Great view across the lake. Comfy room. The poached eggs at breakfast were excellent (though the chef needs to learn not to drip water over the serving plate or to put wet eggs on toast as it just goes soggy.) The staff learn quickly but need training. eg. I needed to ask for salt and pepper at breakfast on day 1, but they subsequently always brought it. It feels as if the management has just taken available guys, given them a uniform and assumed they know what to do in a pricey bed and breakfast venue.

This place has great potential, but at >$80 a night for 1 person, I'd expect much better service and food. They're offering the sort of poor quality I've had in $20 rooms here in Sri Lanka. The staff need to be trained as they're nice guys but clueless as to the ways of service in a pricey hotel. The management seems to assume they can put a sweet guy in a uniform and he'll know what to do, which is crazy, especially when they don't speak much English and many guests do.  Breakfast is low-quality products (eg. synthetic, boxed juice and cheap jam). Even the very basic hotels I've stayed in in Sri Lanka have provided fresh juice. The toast here is barely-cooked bread unless you send it back and ask them to toast it.  The TV, which has English-speaking channels, is in an inaccessible place beside the baggage rack so you can't watch it comfortably at all. Who on earth dreamt up that layout?! Why don't they put it on an extendable, wall-mounted rack so it would be functional? The wifi works most of the time but is often slow so I had to hotspot to my phone to get anything done on my laptop. The staff need to speed up. They claimed at one stage they couldn't do something as they were short-staffed. Many places this size and with so few customers are run efficiently by a husband and wife team, so this place has vast numbers by comparison. They need training and to watch the speed with which staff in busy venues work.

Nice location and lake view .That was breathtaking .

Accessibility

None to mention