We couldn’t check in until 2 hours after the check in time. City view room was not a city view room and then that added an extra delay. Screamjng kids in the pool and how can I be getting shot by a water pistol in a 5 star hotel at the “spa” by kids.

Location was perfect for visiting the O2

Amazing 5 star property, with great connectivity to central London. The staff is very friendly and helpful. Breakfast was highlight of the day, we stayed here for 7 days and absolutely loved it.

That they hold £100/ day on your card, that could be very trick if someone is carrying limited money.

Gorgeous Hotel- lovely room, view & facilities.

Nothing

Staff super friendly and helpful. Room was immaculate and comfortable. Access to the O2 arena was fantastic

Zeer behulpzaam, gastvrij en servicegericht. En zoon mooi uitzicht.heerlijke bedden, goede temperatuur op de kamer.

Péndelservice naar metrostation. Het is maar 9 minuten lopen, maar met koffers is dat wel ver. Prijzig ontbijt.

Breakfast and staff at breakfast were amazing. Could not fault it. Beds were comfy and we got an upgraded room which was nice of staff

Our upgraded room smelt like BO (Body Odour) and the air con was rubbish. When we got to our room our luggage was not their like promised so we had to call reception, we then had to wait an extra 20 minutes wondering if anyone was actually going to show. We then wanted to use the facilities but then realised we only had one bath robe in the room, again I had to call down but no one came within 20 minutes so we left the room as we could not be bothered to wait any longer and ruin the time we had to actually use the facilities. We got to the hotel early for check in, we told the staff we was there and the woman just said “your room isn’t ready” and then proceeded to carry on her day. She did not tell us where we could wait or what we could do in the mean time, no mention of where the bars in the hotel was or if we could use the spa whilst we waited so we just sat down and waited for over an hour as we didn’t know anything else. For the price I paid, I don’t think it was worth it. Yes the room was nice (but not even the one I paid for I dread to think what the downgrade would have been) but I think I could get much nicer room somewhere else for the money spent. The spa was run down and felt dirty. The Sauna was out of order and the steam room was rubbish. The relaxation pool was luke warm and only had 2 actual jets which some people spent hours on therefore no one else could get to them. The actual pool was nicd.

Nothing and i am still waiting for my deposit back

nothing

The pool was excellent. So is the tea lounge.

Beautiful hotel, spotlessly clean and the staff were all lovely.

The bar on the top floor was excessively over priced. We were charge £55 for 2 cocktails and a bottle of water.

Clean and comfortable

Quite far from city center

Classy. Friendly staff Quality facilities.

Rooftop lounge was closed during our stay. Sunday and Monday evening are the closing days.

We ate both dinner and breakfast in the hotel and they were excellent. An exceptional choice at breakfast and fabulous view. Perfect location when visiting the O2.

Nothing

Everything

The staff, location and amenities

Nothing

Great venue , staff unbelievable, very clean !! And great to get to o2

Clean and breakfast amazing

Honestly I’m booking it again. Perfect location for everything we normally come to. Gym great, food great, everything

N/a

I am a returning customer to this wonderful hotel, love the great customer service, room service a nice touch and the location, amazing. The spa is a decent size with a large pool, I had a 90 min massage which was so relaxing. Great location for a spot of shopping with the direct link to the o2, it's numerous bars, restaurants, outlet shops and cinema. Overall I've of the best hotels I've stayed in and I doubt I'll ever stop staying here!

It’s joined to the o2 so very convenient when attending a show

There was nothing to complain about , it was good all round

Clean

Amenities not much

Everything was perfect, the hotel was nice and clean and everyone was helpful and friendly

Great location for the O2 and surrounding area. Excellent service and great breakfast. Comfortable and clean rooms with all facilities you would expect in a premium hotel.

There is work being done in and around this hotel which doesn’t disturb but does spoil the aesthetic of the place.

Beautiful hotel. Excellent location and facilities. Friendly and helpful staff. Absolutely loved our stay here. Highly recommended

Nothing

The location (proximity to the O2) and the view from our room Also the staff. Our (pre paid) reservation was not showing, booking.com’s fault! But they sorted it quickly Breakfast was superb!

Nothing it was great

We were on our honeymoon. My husband planned a surprise for me ; already contacted guest relations, arranged add ons for decoration of room (balloons, flowers, sweet plate )- EVEN PAID 120 POUNDS beforehand . Our hotel room was empty when we walked in When we when down to reception to ask for a refund for the add on we paid, kept saying they will process it. We had to reclarify the matter again and again with staff there. Wasted a lot of time. No one from guest relation even bothered to speak to us for an explanation or even apologise.

location to o2

n/a

النظافة ، تعامل الموظفين ، الفندق لديه اطلاله على نهر التايمز، الافطار رائع ومتنوع والويترز يخدمونك بعيونهم، المسبح رااائع جدا لم استخدمه ولكن اطلعت عليه، قربه من محطة مترو الانفاق ومول اوت لت لبعض الماركات مثل نكست واديدايس نايكي NB وغيرهم والعطور والنظارات يوجد بعض المطاعم والكافيهات مثل كوستا وستار بكس اطلاله على قبة الالفية للمهتم بذلك فيها مسارح وعروض موسيقية مثل ديزني وهاري بوتر وغيرها ويوجد تسلق للقبة وتطلع على معالم لندن وتلفريك

الحمام كان تصريف الماء ضعيف جدا وطبعا لايوجد شطاف الموقع سيء جدا بعيد جدا عن السنتر واذا انت جاي من المطار تحتاج ساعتين مع الزحمة عشان توصل للفندق والتكلفة باهضه وبعدها صرت استخدم مترو الانفاق والباص في التنقل بالنسبة للتأمين يفرضون 100£ على كل ليلة ولما قلت لهم بعطيكم كاش قال اجل 200£ على كل ليلة وعطيته 400£ على ليلتين وعند التشيك اوت شيكوا على الغرفة ورجعوا التأمين

النظافة والهدوء

لا شي

Excellent breakfast

The hotel is incredible. Super modern, clean, great facilities , the breakfast was superb and the staff are brilliant. We only stayed for one night , but will return and would recommend to anyone.

It was a little expensive generally, but you get what you pay for

Breakfast was brilliant as usual..the staff were lovely

The lady on the desk at the spa was rather unfriendly, which was a shame because the staff are always friendly

Excellent room, great internet on the paid for version - would be lovely to have the high speed version included as standard for members

A little slow getting checked in