Great location in the centre of the city and big rooms

Everything was great. The staff are amazing and very helpful. Beautiful room and facilities.

None

Good location

Very basic, staff not fluent in English, not possible to rent bikes, gym very small

L’emplacement, le confort et le personnel sont irréprochables

Great location, plenty of services within hotel or very nearby, concierge to help book tours and restaurants

N/a

房間舒適，空間寬敞， 地點優， 餐點很健康精緻。

完全沒有

Location was good. The restaurant food was excellent. However the hours of operations were ridiculous. Breakfast stops at 9:30 AM and dinner stops at 8:00 PM

The room heating was horrible. Air heating was poorly managed, resulting on a temperature difference of 14° Fahrenheit (7° Celsius) between head (86f, 30c rounded) and toes (72f, 23c rounded). We had our own, very precise, thermometer (we always carry one) I guess the suite below us was vacant and cold. The soundproofing of the windows was also bad and the street very noisy. The bed was harder than usual. Staff had a hard time understanding English. We even had to resort, at times, to use Google translator. Overall not a 5 star hotel experience. More like a 4 stars, maybe.

넓은 방, 좋은 위치, 편안한 침구 등이 좋았습니다. 전체적으로 만족합니다.

연휴 주말의 약간은 비싼 가격, 엘리베이터가 수용인원 대비 부족, 대욕장이 없는 점 등이 아쉬웠습니다.

お部屋もロビーも清潔でおしゃれでとてもよかったです。お部屋のソファにちゃぶ台テーブルが付いている場所が、お茶を飲みながらゆっくり過ごすのに最適でした。朝食は広くておしゃれな空間でゆっくりバイキングを楽しめました。また、金閣寺方面などの観光にも立地が良かったです。 お値段は安くなかったですが、それ以上によい滞在だったと思います。ありがとうございました。

일단 위치 최고였습니다!! 그리고 침구류가 엄청 부드럽고 편했어요!!! 어떤 매트리스 쓰는지 궁금해요ㅠㅠ 물어보는것을 깜박했네여 ㅋㅋㅋㅋ 직원분들 너무 친절하시고!! 조식뷔페는 하루 신청해서 먹어봤는데 퀄리티도 좋고 너무 만족스러웠습니다!! 다음에 교토가게 되면 또 여기서 묵을 것 같아요~~~ 얼릉 또 가고싶네요!!!

처음에 청소가 제대로 안돼서 살짝 실망했어요ㅠ 카운터에 말씀드렸더니 그 다음부터는 제대로 깨끗히 청소 해주셨더라고요~~ 다른 아쉬운 점은 없었습니다~~

Morgenmaden var fin for den kolde del. Der blev skåret italiensk skinke hver morgen, det var virkelig lækkert. Værelset var stort og sengen komfortabel, dejligt badeværelse. Ved ikke om der skulle være noget i minibaren. Den var i alt fald tom, så vi kunne selv proppe drikkevarer i eget køleskab., rengøring var i orden. Virkelig centralt beliggende, med direkte adgang til Takashimaya. Gå afstand til offentlig transport, til Nishiki Market, til Gion og til Yashaka Shrine, ikke at forglemme min favorit Chion-In. Meget smuk indretning af hotellet - og smuk juleudsmykning - vi var der slut november. Værelser der vender ind mod gården vil jeg gerne anbefale. Ikke dem mod gaden. Hvis jeg var sikker på et værelse mod gården, kom jeg muligvis igen.

Vores værelse lå på receptions etagen ud mod trafikeret vej. Den signaturduft alle skriver så positivt om, var ikke eksisterende i vores værelse. Der lugtede af gammel parfume, som om der ikke havde været luftet ud i meget lang tid. Ville foretrække et skrivebord med en stol i stedet for den store flyde sofa foran tv. Utrolig meget larm fra gaden om natten specielt motorcykler. Måtte sove med ørepropper, det er ikke hvad jeg forventer på et 5 stjernet hotel. Vores værelse lå som skrevet mod gaden, der var nogle store metal gitre foran vores altan, som gjorde at der ikke var nogen udsigt. Det såkaldt varme køkken til morgenmaden var koldt. Kolde overkogte æg, kold røræg, kold bacon

So clean

Was beautiful

地理位子非常好，交通也非常方便

沒有

- Eigenes Parkhaus - Zentrale Lage - Ausstattung/ Sauberkeit - Ordentliches Frühstück

Es gibt keinen Raucherbereich.

Breakfast was wonderful loved milk, coffee and other vegetables options. It was great overall!

None, but enterance and store entrance was confusing

Schönes und top ausgestattetes Hotel im Herzen von Kyoto. Von hier aus lassen sich alle Sehenswürdigkeiten sehr gut erreichen. Das Personal war - typisch für Japan - auffallend freundlich und auch ein Upgrade war gar kein Problem. Wir würden jederzeit wieder hierher kommen.

Der Weg zum Wasserspender war von unserem Zimmer etwas weit weg, sonst hat alles gepasst.

The size of the room was fantastic

The lack of amenities. I understand the purpose of being a green hotel but id expect a razor blade for such an expensive room.

كل شيء / الغرفه كانت واسعه والفندق قريب من كل شيء الموظفون ودودون ومتعاونين وبشده / الافطار جيد ويحتاج لتنويع اكثر

لا شيء

The space of the romm

I am Australian all the beds are very hard I am use to a softer bed

ロケーション。 朝食。 いつでもお水が貰えるところ。

洗面所のミラーが暗くて　お化粧ができません。　テーブルの上に置くタイプのライト付きのミラーを置いているホテルもあったので工夫されると良いと思います。 道路沿いの部屋だったせいか、夜中のパトカーの音などうるさく感じましたが、ほとんどの時間は静かでした。 冬なので乾燥するため、ボディローションも欲しかったです。

酒店整体环境非常干净 整洁 很适合亲子旅行 交通便捷 周边有很多名胜古迹 还有好吃的店铺 还有高岛屋百货

没有

It’s centrally located with beautiful rooms.

Очень уютный отель, чистые и комфортные номера со всеми удобствами. Один из немногих отелей, где есть семейные номера и мы смогли остановиться в одном номере (нас 2 взрослых и 3 детей). В номере помимо базовых нужных вещей лежали пижамы для каждого, очень вкусный чай, кофе, органик шоколад, сумка для шоппинга. В этом же здании магазин полезной еды, а в пешей доступности большой многоэтажный шоппинг центр. Завтраки оценить не успели- рано уезжали.

Попросили консьержа забронировать место для ужина, из предложенного нами списка все уже было забронировано, она посоветовала другой ресторан с сетом для взрослых и возможностью заказать что то из меню для детей: ресторан был мягко говоря не очень, во первых мы запутались, потому что в пешей доступности от отеля есть ресторан с таким же названием, но когда он оказался закрыт нашли в письме другой адрес, туда нужно было ехать на такси, но недалеко, счет получился 76000 йен, но нам почти ничего не понравилось.

Perfect location and the staff were exceptional. The buffet breakfast was fantastic and good value Rooms were spacious. The hotel has a lovely peaceful feel to it. You could not do better

Everything was perfect

This was a return visit for us and it was just as we remembered. Helpful staff, excellent room, great location and excellent breakfast. We look forward to a return stay in the future.

N/A

Lovely hotel, amazing location, very friendly staff. Lots of places to eat within the hotel. Would definitely stay again. It was a lovely, relaxing place to come back to after a day of exploring Kyoto.

If I had to be really picky, only thing was towels were not super fluffy.

Rooms spacious

Annoying elevator Not much light Buffet breakfast could have added more options Such as bircher muesli, porridge and more fruit options

- great atmosphere, well designed - comfortable beds - very relaxing - aesthetic rooms, we had top one with a balcony - comfortable robes and slippers - staff were so nice - great soundproofing - great location - a lot of things on site like restaurant, food shop, wellness stuff - will come back every time we are in Kyoto!

- that we had to leave it - although I think there were some spa facilities so if they had a swimming pool / sauna area, that would’ve been perfect

Everything (the location, the spacious room, the bed, the staff)

Nothing

Gorgeous facilities, helpful and friendly staff, excellent location for shopping and walking around (Pokémon store not too far and GION area also not far) We also joined the hotel’s morning stroll tour with the kids and while it was cold and a lot of walking it was perfect. We took a taxi back to the hotel. Prime location.

A little dusty in the room and the ac/humidifier didn’t work.