Loved the outside restaurant upstairs for breakfast. The groovy places downstairs were fun as well!

For me, the neighborhood was a little too business-person feeling. However, it was safe and close to the square, which was appreciated!

My wife and I stayed at the Umbral for seven nights, between Christmas and New Year’s. Our stay was absolutely wonderful! The property is a beautifully restored 1920s era building of Spanish design, exquisitely renovated to original. It is suggested by the staff the building was originally a convent and later government offices. The guest rooms have been modernized, in both design and amenities. We stayed in room 203 a front facing suite (suites are not that much more than standard rooms) with high windows. At no time did we experience any noise from the street, though the hotel is in the historical center of the city and just a few blocks from the Mexico’s main New Year’s Eve celebration. There are many great places to eat close by, including in the building itself. The Umbral is walking distance to museums, historical sights and parks, as well as convenient to other of Mexico City’s neighborhoods. It is similarly convenient to the Mexico City airport, being less than a 30-minute drive. Staying the Umbral hotel is a strong recommendation and incentive to check out other of Hilton’s Curio Collection hotels.

loved everything

The quality of the rooms is very high, exceeded our expectations. The location is very central however we prefer to stay in Roma Norte as it is a very nice area.

Breakfast was poor standard for a Hilton - we did not get everything that was on the dishes we ordered and the staff seemed confused at what the offering was.

great location, very modern rooms, comfortable bed

it was very loud - music would start playing early in the morning. the shower kept flooding and soaking our things on the bathroom sink. horrible smell would often come through each morning

location location location ; design ; cleanliness staff friendliness;

room fridge was empty. very limited space at the bar literally about 4 stools and one table - no good for socialising or relaxing at the end of a hard day’s sightseeing. Breakfast service was slow & clunky ( no forks provided for fruit salad; no milk with the coffees despite asking for con leche (twice) - but the quality of food was great when it arrived. Just was harder work than it should be for 5*. Room guide to services was poor - Only discovered room service was available on the last day by reading the menu?! Should be a simple guide in each room simple to fix. That said the above points are made as pointers for how to improve - We still enjoyed the stay and would stay again now we know what to expect.

Location was excellent for historic center. Staff was responsive and attentive to needs. The rooms were comfortable and clean. We appreciated the layout and decor, beds were comfortable.

Staff could have been more knowledable to make recommendations. There were a couple of times we went to ask about murals and other points of interest, the staff at the reception were not knowledgeable and were not able to assist.

Great hotel. A little haven amidst the busy city. We spent one night here after missing a flight. Ate at the restaurant, amazing food and drinks. Good breakfast too!

It’s quite dark and there was no natural light in the bedroom. The windows were covered up. They play music in the hallway so you can hear it loudly from the room.

really cool - boutique style a little like a prison layout but cool

need a bit more options for vegetarian foods

decoration and friendly staff

noisy

The breakfast was generous and with a good variety. The location is central. The jacuzzi is cool but could be warmer.

The rooms were cold, there was a lack of light due to few windows, no balcony, and showers only had cold water on occasion.

In the heart of the historic part of town. Staff was friendly and extremely helpful the minute we walked in. LOVED the restaurant and pool on the roof. Thank you Umbral and booking.com for providing top notch customer service.

I was quite impressed with the design of the hotel and room. The lift and stair have a cute antique style but the room is very stylish modern with nice big clean shower room. Its located in the old town district and its pretty easy to walk around. We ordered the room service on the first day and the food is pretty good.

The so-called pool is just too small to even worth diving in. Its more like a bathing pool.

staff and cleanliness

my room phone was broken and was never fixed

lovely hotel

room was very dark and quite noisy in the morning

in good location near to everything great building lovely two room suite nice roof terrace and pool front management try their best gym (but small) cot for baby

check in could have been more informative strange atmosphere incompetent restaurant staff staff not very attentive to guests needs at the pool area

Great location, wonderful rooms and amazing rooftop pool :)

Staff at the restaurant/ pool does not speak great English.