Nice and clean, friendly staff, good food

Nothing

The rooms are well equipped and clean. But the most amazing aspect is the staff

The dinners can be improved

The Hotel ambience is super clean. Staff were friendly. The poolside is great place to relax and the hotel driver were helpful.

Nil

The location is very convenient and the views lovely. I had a room on the 5th Floor and it was very quiet. Room service was very prompt and I was able to modify my order to something not listed in the menu. Housekeeping was very regular. My interactions with all the staff from when I arrived were warm and professional. The front office staff were extremely helpful in assisting me with my various requests. Breakfast was really good as were all the meals I had in the hotel. The restaurant staff were very nice and offered great service with a smile. The gym is well equipped I will definitely stay here again

Nothing really

Propreté, Calme, gentillesse du personnel

R.A.S

The breakfast was nice. But you did not had butter (salted/unsalted) you have given margarine instead. The location was wonderful. Specially for us due to kind of work we were assigned to do in Kigali. And it was not far from the Center.

The TV System should be changed. We had problems in watching TV in the rooms. I hope you take care of it. Not only in the rooms but at the swimming pool area as well.

The staff were so friendly, and the rooms were clean and comfortable. I had everything I needed, and it's clear they cater to international travelers. The breakfast buffet was good with fresh eggs, fruit, pastries, sausages, beans, etc. They will make lovely lattes if you request. I also had sandwiches at the restaurant and wine at the bar. The bartenders were nice and the gym is GREAT! It's huge (though no a/c) but that makes the workout more efficient. It isn't a luxury hotel like Serena or Heaven, but it is fantastic at this price point. It was overall a great experience. There were also a few coffee shops (Question and one other) and restaurants (Chez Yasmine and Heaven) within walking distance.

It would be great if they'd let guest exit/enter at the staff entrance only because it means if you're walking toward downtown you don't have to go all the way around the hotel.

Good hotel Good size room Nice staff

Nothing