Everything, location and rooms!

Everything perfect

كل شيء جميل و رائع منذ الاستقبال وحتى المغادرة الموظفين ودودين اثاث الغرفه انيق و تصميم رائع و بوفيه الافطار مميز جدا و متنوع انصح فيه وبشده و ايضا وجبه العشاء في المطعم الايطالي

المسبح للغرفه جميل وولكن بحاجه الى تجديد

Amazing place with great facilities, stylish designer rooms. Staff attentive to details and very helpful. Resort is full of small details that make the stay special - fruits in the room, complimentary small refreshers served at the swimming pool area periodically, impeccable cleanliness. Alessandro was of great hospitality, took us to the swimming pool area and offered drinks while we were waiting for the check-in - great touch and amazing service. Overall - kudos to the Team, I am looking forward to be back. Don’t even mention how beautiful the site is.

ecery single details

price high but its worth

The staff were very nice and the Italian restaurant was good

For the price I paid, there should have been a airport pickup and drop. It did not meet up to my expectations, compared to places I have stayed before and payed less

Beautiful setting in lovely gardens. Family friendly! - First hotel I have visited that have provided a nappy bin for my infant. :) Great kids club and kids facilities. Kids food menu. Infants food menu. Semi private beach. Clever layout for the pool allowing privacy and plenty of shallow areas. Excellent a la cart breakfast. Enough variety for a week or so. All food very high standard. Excellent Thai restaurant. Extensive bar menu made better by a very knowledgeable and friendly barman, Khun Oak. Rooms very well decorated.

Room service takes too long to arrive. 40mins to 1 hour is not acceptable. Service unfortunately was a problem on occasions. Usually was excellent but then there were forgotten orders, lack of staff at restaurants especially during weddings at the hotel. Not ideal when trying to feed your kids early so they can go to bed. The issues were recognised with apologies by staff, but shouldn't be happening in the first place at this level. Beware when running around the hotel running track, Security guards around the hotel perimeter were rude with no idea how to approach a situation.