The appartement is big, has everything if you need to cook . Even if we did not meet the host they're very nice send lots of places to eat and visit. Let us do check in bit earlier. Location is good !

3rd floor with baby is bit much the stairs are very small. The bed was not that confortable and its two singles beds together, don't like it because everytime you move there's a hole in the midle. They should as well put a cover for the matress, double cover is better.

We stayed for 5 days. Very responsive host, great recommendations of sites/restaurants/attractions in Florence and surrounding region. Felt very welcomed and comfortable in the apartment. Had everything we needed for our stay - washing machine was a bonus.

Climbed 3 flights of stairs to the apartment on the third floor were a challenge as we had heavy suitcases and the staircase is quite narrow. We visited in winter and felt the apartment was difficult to keep warm at night due to gas heating system, would have preferred access to electric/AC - but there were extra blankets available.

The place is very comfortable. It has more than the basic need of tenants. The hosts are very helpful and easy to contact. Available to answer queries anytime. He even offered to book us a taxi we need upon check out. I very appreciate that help.

No elevator and its on the 3rd floor :). But since it is an old building, its is understandable. It is just to consider for guests with heavy luggage and with elders.

Hosts were lovely. They suggested local activities and restaurants, which were excellent. The washing machine was a definite bonus. Comfortable beds and the a/c worked great!

3rd floor with no elevator. We managed fine, but someone with mobility challenges would struggle.

Location was fantastic, close to restaurants, bars and the water bus.

Nothing

The place was at a great location. The hosts were very helpful and caring, with the best suggestions about the city and places to visit. The apartment has every needed facility, even the ones, not expected. We Highly recommend this apartment to enjoy your stay in Florence.

the host was amazing and so helpful! the property was very central, we walked everywhere

toilet seat did not fit properly, it was odd

The only thing about this accomodation was the location.

Overall, the experience with this property was very disappointing. Bad communication from the host. I was very surprised when he asked for our documents several times even though we had sent them through the Booking app. He claimed that the documents should also be sent on Whatsapp, disregarding the confidentiality of personal data and implicitly GDPR. I was also shocked by the fact that he insisted on requesting copies of the passports of all people (3 in total) even though only two of us had passports and one a national identity card (where I want to mention that it is accepted throughout the whole European Union, Romania being part of the EU bloc like Italy). It seemed to me an absurd situation. I could also note a lack of cleanliness at the accommodation, with dirt and dust on the floor. The pillows and duvets had no bedding and had clear signs of wear (yellow stains). Another problem was the heat; we had 2/3 hours in the evening and 2/3 hours in the morning (on a low to medium level). I do not recommend this accommodation because of what I mentioned above.