El trato del personal es excelente. El desayuno es sencillo pero con productos de mucha calidad y siempre con alguien pendiente para que no falte de nada.

Las habitaciones son simplemente correctas. Para ser un 4 estrellas nos sorprendió que no hubiera aire acondicionado en las habitaciones (almenos en la nuestra). Por lo demás bien.

La habitación muy amplia, cómoda y limpia. Las instalaciones inmejorables. El desayuno muy bueno.

El Spa demasiada calor, no funcionaba un jacuzzi, ni sauna ni ducha de chorros. Aunque no era imprescindible

Personnel très agréable et attentionné

Personnel très sympathique et souriant . Très à l'écoute . Petit déjeuner parfait . Hôtel très agréable

Chambre un peu petite. Lit 1 place moins confortable que le king size car c'est un lit d'appoint.

Loved having the spa availablewhich is why we picked this hotel. Pool, two hot tubs, and both steam and dry saunas were very relaxing. Staff was kind and helpful! Cute town.

Unfortunately the spa hours were very limited. We like to spa in the morning if we have time during vacation but the facilities were not available until afternoon (2 pm) and closed at 9, also a bit early. We needed to ask for fresh glasses, more tp, just small things that they should have easily seen when they freshened up our room, especially since we weren't requesting fresh towels, etc. Also, very picky but everywhere else we stayed, coffee was available to guests and most places also offered wine, but not here. Also, a bit far from the city center with no real shopping in the area. All in all, it was still a nice, quiet, relaxing stay.

Perfecto para relajarse, un spa decente y puedes ir a cualquier hora, la recepcion son super amables! Todo perfecto

Excelente situación en el mismo centro de Encamp pero súper tranquilo, bares y restaurantes a pie para escoger y buen acceso en vehículo y aparcamiento cerca (de pago eso si), la zona de spa es perfecta para relajarse, buena piscina climatizada varios jacuzzis y zona de sauna (cerrada actualmente por el Covid), y un cuidado jardin. Hotel muy recomendable, personal muy amable y las habitaciones sin ser para tirar cohetes no tienen carencias importantes. Volveria a escoger este alojamiento.

Nada

Nos gusta mucho este hotel, las habitaciones son grandes para la zona, la ubicación es perfecta en el centro de Encamp, tiene un buen aparcamiento muy necesario en la zona ya que todos los estacionamientos son de pago, y el spa es un plus

las habitaciones se pueden mejorar en mobiliario, no están mal pero es un hotel de 4 estrellas, todo lo demás perfecto

chambre très confortable, personnel attentionné, équipements de qualité

rien

El personal y la recepcion

Que hubiera el servicio de cenas

Hôtel très facile à trouver. La chambre était très confortable, avec vue sur les montagnes. Nous avions accès à une piscine, un hammam, un sauna et une salle de sport. Une cafétéria était également ouverte, au cas où nous souhaiterions manger le soir. Le petit-déjeuner était copieux et varié, avec à la fois du sucré et du salé.

Rien, tout était parfait.

Le calme le petit déjeuner et le spa

Il n’y a pas de climatisation

Good facilities, friendly staff, well sized rooms, clean. Good breakfast.

No air conditioning or fans in bedrooms makes it extremely hot in summer. Impossible to sleep without windows open all night. Very poor sound insulation between rooms. Hotel is starting to look a bit dated.

Yes

Good

staff is very friendly. very centrally located.

A bit old fashioned. But all good

La piscina el spa en general

The pool was only open from 2-9pm. We didn’t arrive until 8pm so couldn’t use the pool that evening. It would have been nice to have a swim in the morning.

Great place to stay at. Very comfortable and friendly. The spa facilities is a bonus.

The weather

The spa was great, really good value to have it included in the room price Bed was super comfortable Room was kept fresh by the staff Easy access as the bus stops right outside. Some nice restaurants in the village.

Breakfast was so-so The rooms were decorated in a rather old-fashioned way and there was not enough light to read and work. Just on the basis of the rooms I would score in more 3*+ than 4* It would have been nice to have more info in the room on local attractions

the staff and almost everything. it’s my second stay and I’m definitely coming back. see you next winter!

you need to add some greens to the breakfast menu

services, nice staff, location, people, clean, all

nothing

The room was spacious, clean and comfortable. The breakfast was great and had lots of options! i went on a ski trip and the hotel is next to the free bus that takes you to the funicamp as well as one of the free parkings

I would have liked to have a kettle with a selection of teas in the bedroom