the rooftop pool had a cool view

The food was terrible. The place was just falling apart

The location, they have a different restaurants in the same place and also the have a bar by the beach which it was so convenient

I would like they have a closer washroom by the beach then we don’t have to walk all the way back to the hotel.

Easy to access from the airport. Two great pools and oceanfront property with great views.

Rooms smelled musty.

Our balconies had great views, there was someone making omelets every morning at the breakfast buffet (she also has bacon, you have to ask for it though - there is no sign), there was always fresh meat/seafood being grilled at the lunch and dinner buffets, the buffet had a nice selection and good variation at lunch and dinner time, there is fresh fruit available at all meals and in the snack areas, the snack place between the buffet and main pool serves burgers, hot dogs, nachos with cheese, and French fries from 10-6 and it was all surprisingly very good, The Breeze bar was really nice and we got seating pretty easily and the service was good, The Breeze served paninis and fresh fruit until 6pm, in the morning, you can get coffee at The Breeze or the main lobby or buffet or the first floor over by the elevator to get to the rooftop bar, there was an awesome drink menu at the bars and all of the bartenders made consistently good drinks, Rosario who worked mainly at The Breeze was so sweet and kind, the desserts in the buffet were really tasty and not overly sweet, you can get food literally any time of day, you can use kayaks for free starting at 10am, you can rent jet skis for 1000 pesos per 30 minutes per jet ski, we brought tumblers to get drinks in and the hotel staff has zero problem with that, staff was constantly cleaning - even the walls! The place is very, very clean and manicured, there was a live band one day that was awesome in the main pool area, we saw bioluminescent algae around 08:30 pm on the beach. It was incredible! The views of the mountains are beautiful, even though it was next to a cruise port, it was not loud or crowded from that cruise port. You almost wouldn’t know it was there if not for the actual boat. You can parasail right from the property and go on many types of boat and fishing tours right from the property. You can get vapes, cigars, and other products right on the beach from a vendor.

the food at the buffet is not labeled/improperly labeled, the rooftop pool and bar is super nice but was very very crowded at times, the rooftop pool bar and the main pool bar close by 7pm, the hot tub in our room didn’t have working jets and the hot tub in the main area didn’t actually act as a hot tub, there are so many vendors on the beach that will constantly harass you. they are persistent and they come into the roped off area of chairs that say it’s exclusively for hotel guests. nobody stops it from happening. It was to the point that we could not even have a conversation without being interrupted at least once per minute. even if you are sitting at The Breeze and trying to eat and drink and talk, they will interrupt you to try and sell you something. We found it very hard to relax on the beach for that reason, so we stayed in the pool area. The main pool didn’t get very crowded. everyday, we watched people lay down a towel and “reserve” the day beds and chairs and then not return for hours, even though the hotel has a policy against this. it is not enforced. You have to make a reservation to eat at one of the specialty restaurants and you have to make that reservation by 9am. Our air conditioner did not work the day we checked in and it took 5 hours before maintenance came and we ended up having to switch rooms (we requested, because it couldn’t be fixed) at 10 pm. The room service is NOT included! I found that very confusing and unclear. it cost 370 pesos or $4 USD that you will be asked to pay at check out. The nightly entertainment includes the family hotel next door and the night our group went was a Disney themed something at 08:30 PM across the street.

staff were friendly

a bit run down, food was just ok, check-in terrible

location

broken down elevator to our floor, needed to use stairs. few restrooms no beach towels available to replace repetitive food, and many when ended wasn’t replaced most days room cleaning by 6pm (5 out of 7 days)

Staff was very friendly. Very clean.

The restaurants were hard to get in to. Buffet food was not good. Our room had a bad smell, we had to air out every night.

resort staff were amazing. energetic and entertaining

rooms were dated(not like the pics….I’d recommend a suite) musty smelling, Buffett was ok…omelettes were the best thing. drinks were ok…only had modelo beer so we went and bought our own 😕. the night club was NOT a club by any means. we could only book one a La cart restaurant beacsue it was impossible to book…and the food was gross and we went to the buffet.

good location

the pools could use some updating and the rooms

this facility was well located, so much nearby and by the beach. it was very nice and convenient

the buffet food wasn’t too fresh at times.

Ocean view

Slow check in

The buffet was very small, limited and not very good.

The atmosphere was great, and the workers regardless of their role were fantastic!

Nothing that I can think of

Location on the beachfront between airport & central district. Social center (Nitro) across the street for programs & “nightclub”. Nice grocery store about 5 minutes walk; WalMart 15 minutes by foot. Costco about 10 minutes by car. Varied activities calendar. Theme restaurants for evening dining; buffets for all meals, too. Some staff exceptional; others only interested in tips. Oscar @ reception appears intelligent & intuitive. Variety of rooms from older to more modern, ocean-front to facing tennis court. Events every evening. Fridge in room w/ drinks, refreshed on request. I enjoy using the kayaks supplied. Occasional nature lectures in the evening.

This was the first of the 5 times I have stayed here that I booked w/ Booking.com: the rest have been packages with airline vacation plans. Certainly the check-in was less cordial, and although my “Genius” status was acknowledged with an “upgrade” to ocean-facing, my booking had been for a king bed, but I got two double beds. This visit I found staff in dining area less attentive than other visits. The “all-inclusive” does not extend to tipping, and you’ll go through $5-$10 per day for waiters, bellmen, bartenders…

staff attention

jacuzzi was not working and people should be able to smoke on adults hotel

The staff were excellent!!

The food

Pools, bars, beach

Food at the buffet was well prepared but barely warm or cold. Lots of guests commented on this.

The hotel crew was amazing. Great restaurants. Superb location. Great jewlery market as an invent.

There was no such thing. If I could recommend one thing in future is to have an app for reservation of the restaurants with the news of all events happening.

great

elevator was super dirty door lock got stuck

Breakfast as well as other items were fairly standard. Nothing overwhelmed me but that’s typical for all inclusive

A lot of people complained about the older rooms I didn’t see it because I specifically requested the new tower which get close to luxury Rooftop pool was murky appears adults were drinking and peeing in the water

The staff was very helpful especially Hector. personable and friendly. The area was great to get out and explore.

A little slow to respond.

The amenities were great, food was delicious and most of the staff were very friendly. The room was clean and comfortable. We loved the place.

We didn't like some desserts from one of the specialty restaurants but in general food is delicious.

The location was convenient because we took a pirate ship tour that was within walking distance. We also had a really nice / clean and quiet room that was air conditioned and had all the amenities.

The wait to check-in was about 25 minutes and there was no acknowledgement from the staff even though we were standing right there. The towel system was a bit cumbersome and trying to find out where to "rent" them was a process. The breakfast was good but something I ate did not sit well with me and I was sick the following day.