Beautiful palace, which is why it’s such a shame.

Please believe every bad review you read. This hotel is completely false advertisement in every way, it ruin our trip to Porto for us as a family. We’ve never been so happy to leave a city. The staff are as rude as you could ever imagine, no one wants to serve whether it’s in the restaurant or bar. It’s painful to get a drink anywhere. The food at breakfast is digesting, nothing in a fridge or on ice all at room temperature festering in the heat. Waiters clothes filthy, filthy dirty long nails put you off ordering. The rooms are so dirty, cleaners go so fast and we passed so many sat on beds in rooms just on their phones or chatting. There was a plastic packet on the floor of the hallway for 3 days that they’re all too lazy to think to pick up. Indoor pool is so dirty, the floor when you enter has brown dirt all over it. The pool outside has pigeons bathing in it and drinking the water from it all day. The rooms are so dark, they only have blackout curtains. The colour of everything is like a mustard/ vomit colour from floor to ceiling. Stains all over the carpet in rooms and hallway, must avoid being bare foot at all costs. A very badly managed hotel, filled with rude lazy staff- avoid at all cost, we managed to find some good restaurants for breakfast and dinner which saved us. Try the Yeatman Hotel, which is actually 5 stars all round. The is a “Portuguese 5 stars” which is more like a 2 stars.

La ubicación

El servicio

o Hotel é muito bonito e tem uma infra estrutura incrível. Destaque para a piscina a beira do Rio Douro. As áreas comuns sao muito bonitas e bem preservadas. Conseguimos a reserva para o Jantar que foi um dos pontos altos da estadia. A comida é muito boa e a equipe bem preparada e muito simpática

O hotel como um todo é meio escuro o que eu acho que tem a ver com a proposta de estar em um palácio mas, em determinados momentos isso acaba atrapalhando. O estacionamento assim como o espaço para o jantar são limitados então corre o risco de não conseguir parar o carro e nem jantar. Tivemos um episódio que algumas pessoas que estavam na orla do Rio invadiram o espaço da piscina e pularam na piscina. Foi meio inconveniente e acho importante ficar atento a esse ponto ja que no momento não havia nenhum segurança do hotel presente.

Het hotel is een bijzondere combinatie van een mooi gerenoveerd barokpaleis en een fabriek omgevormd tot hotelkamers: het geheel is met elkaar verbonden en leidt soms tot een bizarre zoektocht naar je kamer en terug en naar het hoofdgebouw. Uitstekend restaurant en mooie salons ; een prachtig openluchtzwembad en binnenbad met spa.Verbinding met Porto dat op 5km ligt gebeurt met een shuttle service die echter niet vaak genoeg rijdt. Service was vaak chaotisch en niet altijd verzorgd zoals je zou verwachten in een klassehotel.

Service in hotel . Shuttle service.

The swimming pools. Breakfast.

Too distant from center. The region around is poor.

O palácio é lindíssimo.

Quarto escuro, corredor escuro, fui utilizar a piscina coberta e não tinha serviço disponível no local, ao questionar a recepção informaram que tinha um evento no dia e que nenhum funcionário ia querer fazer isso. Inaceitável para um hotel que se diz 5 estrelas.

Pretty hotel, comfortable rooms, nice restaurant with good food and service, downtown shuttle.

Slightly uncomfortable to move between buildings (main palace vs rooms. Easy to get lost.

Atendimento dos funcionários

Nada