View from balcony. Good stuff!

Weak WiFi signal

Good breakfast. comfortable beds and clean.

Exceptional breakfast - I even regretted that we could stay only night. Room is clean, very big balcony with a view of mountain creek. Particularly comfortable beds, it was very quiet in our room despite many guests, my kids slept like roses. Just outside the hotel there is a beautiful hiking track along the creek/river. There was a very warm welcome, someone from the staff drew us a plan of the best walking path considering little time we could spend hiking.

Very good and new room furniture

The view is amazing from the room I stayed, 1st floor room 17. it’s easy to reach by car, best part is their fresh breakfast buffet! We also tried dinner, delicious, they staffs were very polite and helpful.

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It is right there close to the downtown by promenade path and 2 mountain lifts,the other you can reach in 15min by car. We stayed with our dog. We will be always happy to come back, beautiful landscape and spa together. You feel almost Karlovy Vary...fresh tap Pilsner Urquell... Possibilities of various activities... Just only view from balcony is simply gorgeous....

The mattress was good, the interior were new, the cleaniness was ok.

We had a rooftop room, we hit the ceiling many many times with our heads, it was very uncomfortable. There was only one small window. The room was very dark. There was a smell in the bathroom. The WIFI was unusable. The soap dispenser was not working, because they watered the soap. The staff was Czech and very unfriendly: they were complaining at the check-in we were 30 min earlier. The breakfast was disastrous, could be even served multiple times over days without proper cooling, it looked unhygienic. In the end we received a 3 times overpriced invoice, I started to complain and we got the proper one afterwards. When they asked if everything was all right, I told them no: they said what do I want when it was booked over booking. That is discriminating against booking. We never ever plan to go back there.

Lovely staff, clean and comfortable room with a view, BIG and delicious breakfast.

view

Everything was perfect, especially breakfast.

Delicious breakfast, only the coffee being less-than-perfect. The personnel is welcoming, helpful. Special thanks to Teresa, who was extremely kind.

I suggest offering small cushions as well.

Amazing location, lovely staff, clean room, waterfalls sound.exceptional in general

Everything was great, the wifi connection was a bit poor that I believe its due to the location.

Beautiful recently renovated room with comfortable beds and balcony. Very friendly staff. Next to a river, beautiful view.

Very friendly and helpful staff. Very clean and quiet.

Really nice place, nice rooms, all was clean, staff friendly.