I liked nothing NOTHING about this property!!! Location was misrepresented as next to the lake but was in fact in town center. We could not not eat the dinner as included because it was inedible and the room was very cold. The wood furnace was not working and they would not add wood. We didn't go to breakfast due to the cold temperature outside and the night before.

Everything could have been better!! In over 50 years of international travel this is the WORST hotel experience I have had!!! This hotel should be removed from working with Booking.com which we use all the time in our international travels. The property completely misrepresented itself. To summarize: WIFI did not work, not toilet supplies in room, no reception from 1400 to 1500 (had to walk around town to find someone to help us find how to check in, no sign at reception on how to check in), windows too dirty or fogged to see out, heater stopped working about 1:00 am with temperature at 0 degrees Celsius, too cold in room in morning to shower, dinner was inedible and not what we requested at check in, requested receipt for $120.00 US cash payment but was denied at time of payment. no electric outlet beside bed and lamp. This was a miserable hotel experience in everyway imaginable. I believe I should be due to a full or significant refund for this stay. Please inform me regarding to what can be done to compensate me for this horrific Booking.com hotel stay. With thanks and best regards, Dr. Robert Fritz

Quilotoa is a beautiful lake to walk around but I would never choose to stay in the town.

The breakfast and dinner were not good. The room was cold with no soap or shampoo for us to use. The staff at the hotel and restaurant kept leaving the front doors open to the cold air. This hotel was overpriced. We stayed in many places in Ecuador that were cheaper and more comfortable with better food.

location is great.

service was not good. I was unable to find anyone that worked there at night or in the morning. they didn’t even let me know where I was supposed to eat dinner or breakfast.

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worst ever. dont go there

location

the showers

The breakfast was served in the restaurant across the street which overlooked the lovely Quilatoa Lake. The food was delicious, fresh, hot and filling.

The hot water in the room.

nothing

the bedroom and bathroom was dirty! the bathroom smells very bad! nobody there to make a check in and check out! never come back!!!!

The hotel is located right across from one of the best views of Quilotoa crater lake. It was very convenient to access the hiking trails. The shower was great; hot with good water pressure. The staff tried hard to be helpful; it is obviously a local family run business.

The facilities, other than the shower, were pretty basic. We were provided a space heater against the cold at night, which made the air very dry. Although the food was good, we had to go to a different facility for breakfast. No one spoke any English, which made communication very difficult (although we shouldn’t expect English everywhere.)