great hotel pool is excellent very clean and Larry the security man is welcoming and the best

reception staff can be overworked

The room was a good size, AC was working well.

I reserved 2 non-smoking economy deluxe rooms and requested adjacent or at least same floor rooms 9 days ahead of my stay. They confirmed approval of my request day before and so I was expecting such, given that the two-day non-cancellation policy already applied. I found out upon checking in that they were giving me rooms on separate floors AND one room was suddenly a smoking room. Definitely not what I signed up for :( (rant warning) It took a very lengthy and stressful discussion as we were going in circles. As politely as I could, I insisted I wanted to at least get what I ordered or be able to cancel without being charged. A booking IS a contract and I certainly wasn't the one who broke the contract. I was asking for accountability from them since it wasn't my fault that they gave away my room or they didn't have available non-smoking rooms in the first place. Why did they offer and accept via Booking.com if they won't be honoring it? They said I can no longer cancel since it was booked at Booking.com and that if I cancelled, they'd be the ones to pay for the booking. They were insisting that I take what they had at that time or they can give me same-floor non-smoking rooms but that I had to pay extra since the next available room was a bit bigger than economy deluxe. Very foot-in-the-door. It wasn't what I signed up for and felt like I was being scammed :( Eventually after further discussion they gave me the same-floor, non-smoking rooms with the one bigger room at no additional cost. I am grateful that they finally tried to take accountability but the stress of the whole situation was definitely not worth it. Also a tip to those looking to stay here: the location is very accessible and near many establishments. Just a heads up that it's right inside a red light district.

Feels like new rooms delicately furnished. Spacious, with a nice view. Clean

Not easy to pick on anything

Am excellent choice went staying in Angeles. Clean, attractive, great staff, great location

Nice pool.Nice size balcony to view the outside.Helpful staff.

Very small elevator Lighting layout needs improvement. Too much stuff in the refrigerator taking away space from the things I want to put in myself.

Clean rooms, small nice gym, good food, nice guys on the parking, location close to walking street.

..The staff must to be more flexible! Must to think fast, do not lose time of customers. Must to make the system easier.

great place to stay, close to everything. all the staff were friendly and went out of their way to ensure my stay was comfortable

bed was too hard

The staff were very friendly and courteous helpful and always smiling constantly I felt very safe and comfortable there

I cannot think of anything I did not like about it when I was in the hotel it did not even seem like I was in Angeles city it seemed like I was at the resort I am very pleased and will return to Queen's hotel