Friendly staff nice modern clean room was great to have a fridge in the room nice view of the football stadium

We had 3 very firm pillows and 1 soft one so they were uncomfortable. We asked for some soft ones and were told we couldn't get any man on the very abrupt the lady on the desk did try to help but he said no

Hotel was beautifully clean, staff were very polite and helpful.

Bar across the road was very noisy with loud music going on till midnight.

Location next to St James’ Park

Room was cramped especially on one side of the bed which was very close to the wall. Loud noise from The Stack continued until midnight

Great room for families.

Room wasn’t clean, lots of items of previous guests under the bed. We were also called multiple times on the hotel room phone just after 5 AM. Of course to no blame of the hotel, but the whole family was bright awake after this, which was much too early and ruined our stay.

The staff were very accommodating, friendly and nice. The hotel itself and room were clean and no signs of constant repairs or building work. I like that a fan was supplied. I have visited in the past which is why I was keen to visit again.

The more expensive executive king suite felt like a downgrade from the other cheaper suites, with the only addition being a balcony that was separate to the room, it was a small square just big enough for two people, but had to be accessed through 2 doors. We quickly found there was no aircon, so had to prop open all of the doors to get air from the balcony. Without the balcony, the heat would have been an issue. The room footprint was quite small, and we found it awkward as to where to put our belongings as there were no drawers in the bedroom. The kitchen had the bare essentials, but the only drinking glasses were wine glasses or the bathroom water cup. The hanging glass doors also felt precarious as they banged and swung around whenever touched. My partner was also bothered that the upgraded room was above a generator that created a loud noise and hot air 24/7 under our window, despite being on the 7th floor. For the price of the hotel, I wouldn't have expected things like a leaky shower and gaps in the silicon that meant water ran over the floor. Overall, the room was passable, and if it had been cheaper, would have been great. but we wished we hadn't upgraded and probably wouldn't visit the Sandman again due to a lack of value for money. We were not guests utilising the football stadium.

Executive suites are very and equipped with small kitchen and washing machines. Very good for families with kids. Hotel location is waking distance to all shops and malls

Loppy is small and not enough space to set or relax

Restaurant. Reception staff. View from the room.

Being situated at the lift and the associated noise. An armchair would be nice.

The staff were extremely helpful and very welcoming.

We were at the back of the hotel looking out to a building site. There wasn’t much room to move around with the sofa bed down.