The staff who were very professional and supportive.

When booking I had made sure that Breakfast was included but was disappointed on arrival that it was not included and that too for a Suite!

Service was excellent Restaurant staff was very attentive and efficient

The spa

Location

Cleanness

Airport is closeby. Renovation was under progress so litte discomfort in staying. But highly priced for the available facilities.

Aweome experience Friendly staff and luxurious accommodation

No alcohol Which is mandate to chill out

Pickup from airport, prompt. Kept our suitcase for several days, as we went to Bangalore. Restaurant served excellent Kerala food. Only one night stay, but the hotel really left a positive impression on us. Everyone super helpful, and worked with a smile on their face. It seems very much genuine.

Nothing. Happy to stay again next time.

Hotel is very close to the airport. The staff are good and polite.

The hotel was still under renovation, so half the building was unfinished. I would have booked another hotel if this was known beforehand. Overpriced for the facilities. Will look nice once done but at the current price it is not worth the stay.

Room was excellent and very spacious. Free airport drop service is appreciated

No Wallet parking service. Also, food quality needs improvement.

very close to the Airport

The staff wasn’t good which means they doesn’t know how to treat the guests.The room wasn’t cleaned properly and a big spider sighted in the room was very scary to sleep in the whole night and the aircon was not in a good condition.

Good location for airport and very clean. Food good.

To note, no alcohol available.

So pleasantly surprised about this hotel. Modern and clean rooms with a roof top pool. Super close to Kochi airport and they provide a free shuttle! The staff were also super kind and friendly, they could not do more to help us.

nothing

Comfy room and value for money. Hotel 5mins to airport + free shuttle

Very nice, clean modern room - we went for Executive option which meant we had a large balcony and were able to relax there the afternoon before flying home. Ideal location, close to the airport. Lovely roof-top pool, very clean, with a few sunbeds for sunbathing and towels provided. Ideal if you want a day of relaxation/sun before travelling home, we had the entire area to ourselves. Nice, well priced restaurant menu, all available via room service until 10.30 pm, plus a restricted menu option available 24 hours.

This is a 'dry' hotel which came as a surprise to us as the listing on booking.com says rooms have a mini-bar; to clarify, there is no alcohol available in the hotel, in the restaurant, room service or in the room. The rooms have a small fridge so you can buy your own drinks from a nearby liquor store (closes at 9 pm!); however it barely chills drinks to below room temperature and guests are simply supplied with two bottles of complimentary water on a daily basis. We asked and were provided with ice buckets from room service. We had a problem with the lighting in our room on arrival; they would not turn off. The staff quickly sent a technician to investigate the issue but he was unable to resolve the problem so unfortunately we had to move room which was a pain having been travelling all day (and having opened our cases and partially unpacked); however the staff reacted very promptly and helped us move.