A comfortable bed, mini fridge in the room, very good breakfast, and helpful staff.

The only negative was the shower flooded the bathroom floor

The room was very nice and spacious with balcony

The elevators were slow

Location is PERFECT! Easy walk to bus/light rail/ Mamilla Mall/Western Wall/many tourists sights

The lint in the bathroom vent needs to be cleaned.

The location was good. The staff were amenable and accommodating. The rooms were comfortable and adequate for our needs and the views of the city were nice.

For the rate paid, breakfast should have been included. Earlier check in time would have been very useful but in saying that the hotel did their best to get us in to the rooms as soon as possible.

Great location

Favorite foods not offered like in the past

Promptness of service. Breakfast. Lounge. Ahmed was great

Tv channel selection too limited. The two single beds kept separating, needs to be made with one queen sheet

Friendly and helpful staff, amazing location,

A suggestion… one fitted sheet over the twin beds

Nice staff, clean place, and good food.

It was really good. Breakfast was awesome. The staff will do anything in their power to help you. Muhammad in the front desk was great and went out of his way to help us.

Is very noisy. The hotel is in avenue that is very active

Great location, nice room, comfortable, nice balcony, good bed

Shower needs full glass so water doesnt flood floor

breakfast was excellent. we had one evening meal which was also excellent.

Location

TV did not work well

Great location, nicely renovated rooms, wonderful buffet

Tiny bathroom, shower floods the batbroom

Breakfast - excellent variety. Location just what we wanted for central access. Room very comfortable, particularly the bed. Clean towels every day. View from the room and privacy excellent. Daily Jerusalem Post. Access to the Lounge.

Coffee etc supplies not refilled every day. We were told we could ask for a taxi 10 mins before we needed it. When we asked for a tax at 3.50pm we were told the taxi would not come because of the rush-hour traffic. We were told to stand outside and hail a taxi ourselves but after some time trying unsuccessfully we asked Reception to help and they said they would try another company. After a time standing outside the gentleman who looks after the bar came out to help us. When a taxi stopped to let someone out for the building next door he persuaded the driver to take us to the rail station. If it wasn't for his help we would probably have missed the train. Given the problem in stopping a taxi we would would have appreciated some direct help outside sooner.

We liked the range and quality of the breakfast. Also, the amenities in the room and the comfort of the beds. The helpfulness of the staff was of a high level.

We had to ask for the room to be made up three times during our stay of ten nights. The wardrobe doors kept shutting themselves, if we wanted to take something out it was necessary to hold the door open in some way. This had been mentioned and should have been repaired, but if it had been seen to, it didn't work. Although minor problems that we weren't particularly concerned about, the short flush on the toilet didn't work and the control in the shower that determined which of the two shower heads was operating generally had both heads going at the same time.

Location, facilities, and breakfast selection. Staff was also very courteous and helpful

Nothing.

Breakfast excellent - location amazing

n/a

Good food. Excellent location

Just liked it. All good

Ideal location, comfortable rooms. Very attentive staff. Avi and Irit checked with me and other guests to see if we needed anything.

Everything tiptop. As the hotel has no pool maybe you could make arrangements with one nearby to offer to your guests.

We arrived early and the hotel desk clerks held our luggage in a secure place so that we could go and have lunch. they also checked us in at 1:30 pm instead of 3 pm. The location is great! Next door is hechal Solomon and the Israel Museum of Art (a small branch I think). Very interesting. The Great Synagogue is also next door but it is only open on Shabbat I think. The Mamilla Mall is a 10 minute walk downhill on Agron Street and if you continue, you’re right at the Old City. A short bus ride (across the street) takes you to Ben Yehuda (walking street) and Jaffa Rd. Breakfast is excellent! All the cheeses, salads, fresh vegetables, fruit, eggs made to order. Definitely worth adding to your reservation. The hotel staff go out of their way to be helpful - restaurant info, bus info, calling for taxis, etc. The large bottle of water and delicious chocolates were unexpected extras.

nothing was wrong with it.

Location was wonderful close to everything

Could have been a lot cleaner. Sheets had stains. Bathrooms not washed ever day. Glasses left dirty.

Irit Ben Hur was excellent in taking care of all my needs as well as the rest of the staff. They filled all my requests in terms of the kind of room I wanted location, size, shower or bath etc. The free dinner is a great extra treat and food was delicious!

Nothing

Recently renovated rooms. Upgraded amenities. Friendly, helpful staff. Centrally located.

Excellent breakfast, close to the old town (ten minutes' walk).

Some noise from other guests (it was Passover) and from traffic outside.

very good plenty of choice

Maybe to bring coffee to table

breakfast food was excellent, location to the old town very good.

very noisy, both from other guests and traffic from the street.