All OK They let me book in at 11am on the Saturday that I arrived

It would have been nice to have a TV or Radio in my room

A comfortable hotel in a quiet location. Staff were very friendly and helpful.

staff very helpful

it needs renovation

Very friendly staff and convenient location

It was so hot but that was down to the weather

Close to the city centre and the size and layout of the family room were the only things that I would give as positive, although reception staff was welcoming and friendly (but I would expect that)

The hotel didn't provide the advertised facilities (WiFi, breakfast, bar). The room wasn't particularly clean (although not filthy!), facilities were limited (tea in the room but no coffee, 2 plastic flask mugs) but the main issue is that the hotel is used for housing those in need of council emergency accommodation, which during our stay meant banging and shouting literally all night keeping kids and adults awake; reception promised to deal with it on request but didn't change anything. We are really easy to please and accepting of many issues (who gets it right every time?) but I would advise against staying here. I will never return, terrible experience I'm afraid and I'm not even sure this should be allowed to operate as a hotel!!

Comfortable badding good parking easy excce

Climing 40 stappes to my room

Free parking, the size of the room, the comfy bed, the price

Please improve the cleanliness. In some furniture, it was full of dust

was move by work from unsuitable hotel. Check in was quick and room large and comfortable

all was good

It was green and clean room. Liked the leafy balcony and loved the quiet environment.

There was some weird smell in bathroom, definitely improved with opening window but couldn’t fully eliminate it.

The staff were very friendly, welcoming, polite and helpful. The room was spacious and although the decor was tired and outdated, everything was very clean. The bed was comfortable. There was ample parking. Good location. Great wifi speed.

The property is in much need of updating and refurbishing. However, I understand this is in progress. When refurbishing, it would be helpful to make some additions like a bed side light and a bigger shower cubicle.

Great location, good parking facilities

Poor room quality, needs redecorating, curtains didn’t close properly, hallways smelt like cooking

Never stay here again it is not a hotel by any means. I got bitten very badly and got told i was a liar. They have no concept of customer service whatsoever and should be ashamed to call themselves a hotel. The worst place i have ever stayed in in my 40 years of travel. I was visiting my son at university and i will never be staying here again.

Poor customer service poor standards and poor facilities

I was upgraded to a family for no extra cost as they were quiet. The location was perfect walking distance for De Montfort Hall which I was going to for a concert.

The couple in the next room were shouting at one another from 11.30pm just after I got back to long into the early hours so i wasn't able to sleep for along time. Luckily the didn't speak English so I don't what they were arguing about.