How clean the place was. How separate the casino area was to the hotel lobby. The rooms were comfy. Lighting was nice in the room, and we had lots of options. I like how there was water provided in the rooms. I like the game room, the food options. The rooms very quiet could hardly hear any other noise from others.

Just the way a customer barged in front of the line and wanted a key change. The staff weren't as friendly, they really need better customer service. Especially greeting a person at the lobby. I was not greeted at all during my stay. I don't know if it because I'm Native American, but I'm been getting that vibe at this location and in sedona area. Also it very difficult to find parking and the hotel lobby, I drove around and saw a garage n just followed others into the casino.

Nice quiet rooms with great temperatures. Long walk from parking to room but ok. Good view. Close to highway but not noisy.

Location was good

Bathroom had poop/blood on the wall in several spots The 4 days there no one cleaned I had to go find Someone for clean towel and waters Hot tub didn’t work 3/4 days we were there and kept being told maintenance knows yet days went by with no repair

I liked the security around and the bed was comfortable.

The room was really too small. I realize you're a Casino but for a 8 day stay the room was way to small.

The food was cold the pancakes were hard cold

Warmer temperatures on the steamers

Yay

Nah

Very nice breakfast buffet. Enjoyed the casino too...even won some money on our Anniversary! The hotel was so clean and new smelling, and the room was well equipped with everything we needed. Beds were so awesome, didn't want to wake up!

Nothing, we were very satisfied!

Food was good

The wait to check in to hotel was a horrible long wait. The staff did not want to compensate or help the customers with the unsatisfactory wait time. Some staff were rude. And I wanted late check out after staying 3 night at hotel.

The hotel was fine but charged my credit card $464 that i had on hold for incidentals. I had purchased the room thru booking.com with a different card

The hotel was fine but charged my credit card $464 that i had on hold for incidentals. I had purchased the room thru booking.com with a different card

Very nice

Bed was very firm and lumpy, ice bucket had water in it .Buffet was just ok not a lot of selection

Clean and food was great.

The check in time was an hour long due to new computer system, they couldn’t find the reservation and had to recreate it. Did collect incidentals said to come back next day. Returned 4 times next day and long lines. Finally was helped.

Clean

check in took 1 1/2 hours.

Clean friendly and comfortable

They had trouble finding my reservation which I had already pain in full … also we were packing our stuff and when we came back to the room about 1050 someone was in there already trying to clean … definitely was not happy about that due to to u still had a couple personal things other than that enjoyed out day

Buffet

Losing at gambling smiley face

The location was great. The room, the facility everything was great. Would recommend your facility to family and friends. Everything

Everything was good. There was something for the kids to do . There are no complaints. Would stay at your facility

The pool, and Johnny rockets

NOT ABLE TO CHECK IN EARLY. CALLED IN ADVANCE TO ASK FOR EARLY CHECK-IN

The staff was so kind and helpful. The room was clean and the pool area was so nice. Not humid like most indoor pools.

Very clean and quite.

How far you have to walk to check in and to eat.

Hotel was very nice. Casino small but nice to have. Bowling was great.

Although the hotel was very nice I did feel it was over priced. I feel if the room was about $50 less it would have made the stay excellant.

Location

Some of the staff very unfriendly…check in women… the breakfast is tasteless.. the coffee area was dirty , no sugar, no cream . No Starbuck, must haves!!! Need better and more restaurants!!!

The food was very good at buffet and the staff friendly.

Central location for the event I was in town for.

I didn’t care for the cigarette smell in the elevators.