Variétés de produits

Le personnel est magnifique, souriant, compétent, professionnel, un directeur génial, super professionnel, un maître et chef de bar introuvable, la nourriture est très variée à tout les goûts, hôtel très propre , tout est super.

Que le séjour était un peu court

Le personnel très accueillant, les repas assez bons et variés, petit bémol sur le chef de réception pas très sympa à notre arrivée car réservation Booking.com !

La chambre plutôt désuète car client booking je pense

Location of/food is decent. Big open pool in proximity to the beach are the reason we chose it in the first place.

Hotel is rated 5 stars, but should be no more than 2 stars. After a long wait at the reception with no AC, we finally paid and got a room. The room had mold and a water leak all over the carpet. We asked to change the room. The other room was better but there was no AC. We went to the beach and hoped by the time we return the AC would have been back on. We had dinner and we went to town hoping that we will come late enough for the AC to have been fixed. We returned to the room around 2245 but the room was too hot to be able to sleep. At 2300, we spoke to the front desk and they said there was no AC at the hotel, and they had no ETA for repair. Both of my 6/8 year old kids started struggling with the breathing and it was too unbearable to stay in a room that felt like a hot oven. At 2330, I went down to the reception and asked them to give us our money back because we were leaving. They said they could not give the money back because the cashier was off duty but we could leave and call in the morning. We left back to our hometown, 1.5 hrs away. We were so tired driving back and so frustrated with the experience. The following day, I called the administrative staff (spoke to Sameh) and we had back-and-forth discussions for over an hour about the refund. The hotel refused to refund us the money but they offered a voucher for a future visit. We live overseas and we don’t plan to ever go back there. So a voucher was no option for us. I paid for a five-star service, at the very least there should have been Internet service, working AC, and clean room. None of that was available. Even the room had no towels and we had to chase down stuff to get some towels. The rating for this hotel must be downgraded and customers need to be aware of visiting this facility.

Nothing

Everything . Starting from the rude staff, the shortage of food and beverages . We paid all inclusive and they said we don’t have soft drinks because the cola machine isn’t working. They cashed the money and didn’t provide the all inclusive service. The hotel is far from being a 5star. I would give it a 3 star ranking due to the absence of the main criteria for 5 stars. No comfort, no variety of food, shortage of drinks and staff complaining about their own situation at the hotel. This hotel is seriously pathetic and the tourism sector has to investigate and remove this hotel from the 5star list. 5 stars is a big LIE

- location - staff who do their best

Cleanness: - bedroom not clean - old building, old furniture, mattress, curtain, trace of rust, broken floor - moisture - Insect is in the bedroom, corridors - musty smell in rooms Lack of investment from the director to upgrade the hotel. Absolutely not a 5*, maybe a 2*

The beach is fine but the number of sunbeds is not even enough 1/5 of the clients.

The hotel hasn't been renovated for the past 20 years (probably more?). We had to ask for a room change because all the rooms at ground floor stink like hell. The food is horrible and it gives us the clear impression that they are stretching costs cutting beyond the acceptable limits.

Friendly stuff , excellent entertainment team, good food, excellent place