It is a friendly and modern hotel within walking distance of the airport. The staff was competent and attentive. Good beds, clean room with excellent facilities.

The restaurant and bar are generally expensive, and if you don't have a car, there aren't many other options. Communication via email before arrival was a bit slow, but once on site, everything was okay.

location

n/a

Staff lost my mail and unhelpful, lacked empathy in resolving the problem, specifically front desk staff. AC in corridor and room unacceptable. Made it uncomfortable in summer weather. . Long walk from terminal and no courtesy bus. Website says airport shuttle but find out on the day of arrival it is not complimentary. Requested breakfast add on at check in, but next morning, dining staff not aware. Again, front desk incompetence.

Room was well appointed, bathroom also.

Bathroom could have used hooks on the back of the door for wet towels. Restaurant was understaffed and confused, but the food was good. Hard to get to from the airport - no explicit directions. Took a cab.

Close to Gatwick South Terminal, 10 min walk

The temperature thermostat in the room didn’t work - the room was too warm

we did not stay for breakfast

Breakfast was good and the location was great.

It was a short walk from the Airport to the Hotel, even with bags. The staff was very friendly The room was very spacious and very quiet.

The first signs for the hotel from the airport) were a tiny bit hidden. Once we figured out where to look, it was easy to follow

Room was nice. The location was what we needed for an early flight the next morning as it was walking distance to the airport although there is also a bus you can catch

Very good location, walkable distance from the airport, nice comfy rooms. Perfect for an early morning flight

It was bit complicated to find the way to the hotel from the train station as we couldn’t find signs. You just need to turn right and walk around the carpark which is not obvious. We were not excited about the breakfast at all.

Customer service was truly wonderful - all staff were so kind and really genuine

Sadly TV or kettle didn’t work in our room

Liked the small garden outside

Nothing

Check in and check out were fast. Vending machine with useful gadgets like cables and sockets was a good idea. Didn't have the breakfast so can't comment on that.

Room was for a disabled person. Shower with curtain was not good. Room felt cramped as coffee making facility was squashed in a corner by the cupboard. £4.50 for Hoppa Bus to the South Terminal is a ridiculous price for a two-minute journey, so we walked, but with heavy cases this wasn't pleasant. Downstairs lounge/dining area was OK but with loud music there was no quiet, calm space to sit and relax.

Consistent Marriott quality. Good rooms and good night’s sleep

Check in staff was very welcoming

Near the airport. Staff was friendly.

Didn’t know how to get from airport to facility. Other hotels had more info at Terminal. A/C didn’t work. First night was awful and reported this but no one from maintenance did anything. Had to switch rooms which was a nuisance since we had already unpacked. Was charged more than the listed app amount.

Flight was cancelled so booked a room and arrived at hotel, was queueing for 45 mins to be told they overbooked the rooms so no rooms available. Loads of other people left without a room had to try find a room in a different hotel at 1am. Staff unhelpful.

I booked via booking.com and I received the confirmation via email but when I arrived at the hotel, it was fully booked and I had to find another hotel at midnight with a storm outside

Standard airport hotel. Large family room. We were only there a few hours so did not use any facilities. Excellent receptionist (Sanji)

Bit of a walk in the rain from the south terminal

It was everything I needed it to be. Courteous and helpful staff. Bar staff were very friendly and the food was very good. Location to airport was excellent, bus goes every 20 mins.

If I had known how close to the airport I was I probably would have walked as 5£ for a 3 min bus journey is expensive.

Position 7 mins walk from the airport, staff is Amazing, very kind, smiling and went above & beyond the customer. I was very stressed because had my flight cancelled and they definetely knew How to handle that!!! Thank you

I Was about to give a 10, but I would enrich breakfast and my room was not properly clean.

Right next to terminal south

Breakfast was extra

Spacious room. Very clean and comfortable. Nice staff. Good restaurant. Airport shuttle bus right outside the front door.

It was all good

Good value for money, great location to get to terminal and hoopa bus

Helpfulness of the staff

The air in tbe ground floor entrance smelled stale.

La habitació molt gran i confortable. La proximitat a la terminal sud, 10 min a peu.

Tot perfecte.

The hotel was very clean Staff were friendly. Room comfortable. Would stay again.

On such a short stay we did not find anything to complain about.

Staff

Outdate furniture, facilities. Breakfast had options but quality was questionable for all products.

Staff extremely helpful , location to south terminal excellent, meal very good

The proximity to the airport was the best thing for me as a result of my long trip from Taiwan.

The fact that you get no dinner or breakfast for that price

Large room, friendly staff, clean.

Nothing