overrated

Bathrooms were terrible and so was the manager at the reception!

I loved the opulent feel of the hotel, was very luxurious. The location was really good and the grounds of the hotel itself gorgeous. I loved how the we had turn down service every evening. The breakfast selection was also really good. all staff were very attentive and accommodating.

I didn’t like the fact they didn’t have pool/jacuzzi facilities which would be expected from a 5 star hotel

Beautifully luxurious. Great staff,right from the front door, reception and beyond. Great experience on the orient express and the food certainly did not disappoint. Lovely message in the spa.

The staff were very friendly and helpful

Exceptional staff! Everyone went out of their way to accommodate my wife and me on our fifth wedding anniversary. Only way to hotel in Galway!

We loved everything !! The staff are exceptional, they are so friendly , accommodating and helpful .. it was so Christmassy and cosy .. the food and drinks were great and the room was perfect , clean and comfortable.. we haven’t felt this relaxed in a long time . the spa was fully booked but we’ll definitely plan better next time ..

Absolutely nothing .. it’s the perfect stay

Everything- scenary, staff, very comfortable bed, great breakfast. Unique design.

The property was beautiful and the location was convenient.

Very few of the advertised amenities were available during our stay. We wanted to do afternoon tea but the entire room was rented out to a group. Then we wanted to have dinner at the Pullman but the entire restaurant was also rented out to a different group. Also unable to rent horses because they were at an off site location 15 minutes down the road. On our last night we tried to have dinner at the another on-site restaurant. We waited over an hour for our food after ordering. we inquired with the manager after an hour fifteen and he said the food was in the kitchen being plated. At that point we were tired of waiting and cancelled the order and went to bed without dinner. Totally put a damper on our last night in Ireland. My assumption is the regular guests suffered as they catered to the private parties. Suffice to say, at over $400 a night, we were quite disappointed with our stay.

Staff friendly very clean and relaxing

Fire alarm wwnt off at 6am.. noone on reception and very poorly handled when i spoke about it at checkout