customer service and location of hotel

pool area could be better

Setting in the hotel is excellent with great decorative details with African tint all over the place. Really beautiful. Room was comfortable, quiet and clean. Staff are top class and are always available to help, regardless of which department help is needed. Mary, the customer service manager is always keen to check if guests are comfortable, need help or have feedback. For sure this will help to keep the standard high. Shuttle service is really convenient and comfortable for both times the family used it. Good place - we will be back!

Nothing to report. We just enjoyed our stay..

I loved having a living room area as well as bedroom. The gym and pool were great. As was the lounge (with jazz piano player) and the food.

No sockets by the bed

Very, Very mind staff, always a warm welcome and helpfull. Location is great, seemingly central. The hotel is good visited but not to busy. If you are looking for some company in the lobby, the daily pianist plays good songs.

Couldn't think of anything I did't like. The pianist was very nice, I wouldn't mind some singing with the great songs that he was playing, maybe friday- or saturday evening bar with live pianist singing

The hotel staff was extremely pleasant and kind. They were for the most part extremely attentive to our group's needs. The Hotel looks and feels very much like Ghana. It is a pleasure to stay somewhere that looks like the country that you're in.

Unfortunately, our rooms were substandard. We did not have hot water, our rooms were not cleaned properly, our linen was not washed, our showers were flooded, and we were charged for room service that we never received. We contacted hotel staff and management several times regarding the issues we had and they tried to remedy them but they were not resolved during the 8 days we stayed at the property.

Breakfast was good

The card machine offered by the hotel is either incorrect or something else. I swapped my card with the ABSA Bank Card machine & it showed no transaction. The Hotel reception gave me another card machine that showed the transaction through. When I came to my hotel room after a few minutes, I found that the first transaction was through and the money went from my card, so I paid twice. I have not got my money back yet, I checked in on the 19th Jan Thursday and checked out 21ST Jan, Saturday and till today no money has been returned to my card to my bank account.

breakfast was amazing

furniture in room is outdated mattress old and soft couch worn

Location, staff, cleanliness and food

location

nothing

Location, room, and breakfast buffet

food service was slow when placing an order

Fantastic hotel. Staff were excellent. Highly recommend it.

I wish I'd stayed here longer

Ckean, modern

The wait staff were slow. Food orders took really long, like an hour or more.

Everyone was so polite and extremely helpful. The breakfast was amazing. Seth was amazing, always willing to help. Joseph at the front desk was exceptional. The shuttle drivers were incredible.

Everything was amazing.

Good customer service ,

Good location and experience staffs