The location was great and the staff at reception.

We have two rooms. My daughter’s room was not very clean. The window was super small and they couldn’t open the window much to ventilate the room. So it was super hot and stuffy. The breakfast was a completely disaster. They did not have decaffeinated coffee for my elderly mother. They ask us to wait to be taken our order for over 25mins as the kitchen was overwhelmed. In fact what happened, there was only one person at the kitchen and one person serving the tables. The quality of the food was below average and the food came cold. The second day one of my daughters and my mum decided not to have any hot food for breakfast as it was not worth it. It is a pity but it is too expensive for what they offer.

Sehr gutes Frühstück, sehr gute Bedienung

Das Badezimmer war unpraktisch, keine Ablagemöglichkeiten, nur ein kleines Waschbecken, dass ersetzt werden sollte weil die Oberfläche Beschädigungen hat die nichts mit Shabby Chic zu tun haben. Dasselbe gilt für die WC Schüssel. In einem Hotel dueser Preisklasse gibts nichts anderes als makellos weisse Oberflächen.

A luxurious stay is very pleasant surroundings well catered for by attentive staff. The food was exceptional.

nothing!

Great gluten free selection. The meal and breakfast was delicious. Amazing cocktails!

Nothing really

The property is superbly located in the heart of Cambridge. It was clean, modern and friendly.

Nothing

Location - perfect, across from the Fitzwilliam Museum and an easy walk to the town centre.

• Front desk was often unstaffed as the staff were running around the hotel doing work. • Hotel pillow case for one of the four pillows was put on inside out – and it stayed that way for 3 days. The pillow was moved around by the room staff, but never fixed. • When I arrived, there was a face cloth. The next day it was gone. I asked at the desk for one and was told “we’ve run out”. Over the 8 days, I had a face cloth 4 times. On the last day, I was missing both the face cloth and a hand towel. • The telephone in my room never worked the entire time I was there – I told the desk about this on day one and because it was the weekend, they didn’t feel anyone could address it. Apparently, no one could address it all week because it was still not working when I left. • I returned to my room one night to find the hot water tap in the bathroom running – left by the cleaning staff. I couldn’t turn it off either and had to hear it running all night. I couldn't' complain to the desk because the phone wasn’t working. • As a single woman travelling and dining in the hotel, I frequently felt ignored - no one checked after the food was served, although they visited other table, and it was surprising in a hotel that specializes in wine that no one every consulted on wines or, one time, even brought the wine I'd ordered. • The toaster tray at breakfast was filled with crumbs and clearly wasn’t cleaned out very often • The elevator smelled like old food. I was looking forward to staying here because my earlier stay had been outstanding (pre-Covid). Now it just felt like no one was watching how the business was running - and it wasn't running to a 4* level.

Beautiful hotel in an excellent location. The room was quiet and tasteful, a very comfortable bed, and a huge bathroom. Extra special room details like espresso coffee, a variety of teas, and bottled water were very much appreciated. The included breakfast was both delicious and nutritious. And the staff was friendly and helpful. Thank you for a lovely stay.

Great location, clean and comfortable rooms. Quiet.

Plug was broken in bedroom so I couldn’t remove it to flush water away. Breakfast buffet was more meagre than usual and the avocado toast was swimming in oil. Staff were efficient but a bit ‘grumpy’ .