everything

room too warm with no way of cooling other than opening doors. not very environmentally friendly!

Overall I would tell people to stay here and rated it 6/10. Gorgeous building and views overlooking the lake and mountains. Very nice indoor/outdoor pool area which allows you to sit outside to sun but also inside looking out with a huge wall of windows. Breakfast area and lobby is nice to sit and views.

Coffee in the morning. Invest in a nice high-end coffee/latte maker, so we do not have to wait until 8:30 am and then beg a server to bring us coffee. The first morning I noticed a couple sit down and get special breakfast service at 8 am, including a full coffee canister and milk. I was ignored for 45 minutes until, at 8:40 I had to go beg for coffee and service. The room was nice, but the pillows were hard/bad. The place gets noisy at night, and one night someone came back at 1:30 am slamming doors and walking so loud. Then blasted the TV until 2:30 am. The noise carries so easily in this hotel, and I was surprised. The place is showing a lack of care. Look it is a 4-5 star facility charging 5-star pricing but there was deferred maintenance in many places. If I was paying half the price I would not mention the above stuff but when you decide to splurge you should get high-end service and a well-maintained facility. With all the above said I would still recommend this place to stay for anyone who does not care about the things above. It is a gorgeous building and it has fantastic views.

spectacular location and views of lake from very spot. our room was fantastic and the views were incredible. loved the indoor/outdoor pools and deck.

we arrived expecting to have dinner in the restaurant only to find that the chef was unavailable and the restaurant closed for dinner. no explanation or apology given. The staff recommended a restaurant in town which was mediocre. Breakfast was unexceptional.

La vista y el hotel en general

El wifi

It's the first time I give a 10 to any hotel. Perfection is not good enough to describe this Hotel. Thank you Marcos and all personeel for this amazing week.