nous avons été très déçu et c est la première fois que nous mettons un avis très négatif sur un établissement

les prestations étaient inacceptables pour un 5 étoiles , pas de chauffage dans le restaurant (12 degrés pour dîner, la température de l’extérieur ) pas de chaînes de télévision européennes, il nous a été répondu vous avez Netflix … en vietnamien aucune bâtiment éclairé dans les étages , nous devions dans le noir chercher les interrupteurs de partout ! la salle de billard à éclairer soi même et pas de bar ni autre pour prendre un verre … vide les navettes censées être toutes les 30 minutes étaient toutes les 50 minutes avec de la chance a notre réveil l’intérieur des fenêtres toutes trempées pas de ventilation etc …. rien de confirmé aux prestations proposées nous avons préféré perdre nos nuits ( très chères pour le pays ) que de rester .

We have stayed at Edensee a few years ago and wanted to go back again this lunar new year. Breakfast has plenty of choices and foods are pretty good. Landscape is very beautiful and well maintained. Staff is friendly (in particular Mr. Duc, the driver). The Sakura Festival, offered free to guests, is very interesting and a good initiative (staff at the event is very friendly and helpful).

The coffee machine has been broken during my stay. Dinner has limited choices, except the special offers for Tet season which we found the portion is too much in terms of food and price for a dinner. The swimming pool has no warm water anymore as a few years ago. I received an email from the Hotel manager informing that there would be a "mandatory" Gala Diner at a price of VND850,000/pax. I replied to them saying that I do not want to pay for anything "mandatory" and would be happy to consider joining the event if it is optional. Receiving my reply (via booking.com), the hotel kept silent since then without saying a word. They even did not mention the Gala Diner at the reception when we checked-in. I expected they would send us some apologies or some explanation but it seems that the hotel is not as "professional" as I expected.

Alles, super ruhige Lage in einem sehr gepflegten Parkanlage.Kostenloser Shuttlebus in die City. Das Personal ist sehr freundlich. Ein toller Aufenthalt.

Der pool war leider viel zu kalt

スタッフがフレンドリーで優しく、とても良かった。クジャクやシカ、リスなどの動物を見ることができて楽しかった。

特になし。

Beautiful surroundings

The rooms were not welcoming, or very practicable, uncomfortable pillows, and outdated

The nature and views around the resort are amazing and the facilities of the resort are also quite good. The room is big, clean, and has a luxurious feeling in its interior. I liked walking in the woods and near the lake. They also have free billiards, tennis, and some other activities, but the ones that are outside are not easy to use in this part of the year because of multiple rain showers per day. The price, compared to some neighboring resorts, was super good too.

My room was in the La Roseraie (Spa) building and though the LAROSE room was perfect, it was not sound-proof. In the lobby of that building block, there are some chairs and a table where guests can sit, and a big group of people were eating and playing games there for several hours, speaking loudly, and their children were running around and screaming all the time, and I hear all it like it is in my room. I planned to enjoy forest sounds instead. About the resort itself, I did not like the menu in the restaurant. Maybe for Vietnamese people, it is okay but for Western food, there are not many modern choices on the menu and the authenticity of the recipes they use is questionable. Also, no pastries and no Asian cuisines other than Vietnamese. No matcha latte. If I wanted to eat yummy food I had to go somewhere else to eat, but the resort is located far away from everything and Grab does not find any cars there as well, not so convenient. They have a free bus to the Dalat city center but it goes only 3 times per day at not-so-convenient times for me, so I used a taxi and had to pay significant amounts of money to go anywhere. But if you have your own transport then maybe it is not a big deal. The schedule of breakfast for me is too early. I come to this resort to relax and want to sleep more than on work days so I wake up around 9.30-10 am but there is already no breakfast at that time. I know it is the same in many other hotels in Vietnam so maybe it is considered acceptable by most guests. But if they would have a prolonged breakfast time until 11 a.m., it would be super great for people like me. The drain in the shower was clogged. Sorry for writing too many negative points but it is a five-star resort so I expected a bit more than what I have got there. If it was a 3-star hotel then I would just accept it.

Location, the lake, restaurant

Room under reception, at lower floor, actually at basement. Peacocks were pooping everywhere around and very noisy. Near staff place so staff smoking near by.

Beautiful place

Unprofessional staffs, working process is so bad