Located in a not too busy area of BNG and close to our office.

Nothing to report.

Ambience is good.

The rooms and the food

The pool was very dirty and the play area for the kids wasn't exactly completely functional.

I was there for a wedding reception. so stayed at the same hotel.

the passages out side the rooms had a stale food odour!

⛔️⛔️⚠️⚠️❌❌❌I’m never off to a good start with these guys. Not till I breath. I swear it’s that horrible. Please don’t get fooled by the pics.

Would never ever recommend to anyone in my life. A complete waste of time and money. Most irresponsible management you could ever come across your whole life in any form. Had lots of complaints and requests, nothing was solved nor listened. I have videos of all the problem, still in dilemma whether to file a formal lawsuit in the form of notice. Sorry for wasting others time, overall don’t ever give up your money and mind for this luxury looking waste place. 1. Management response 2. Front desk 3. Service over call / Reception 4. Valet parking 5. No hot water at alllllll 6. No water flow pressure at all, you might get literally a bit of water drops. 7. Though you complain, no one comes to sort or even no body comes to sort it out by apologising. 8. Food though horrible and they asked me not to even move my chair around the table to sit next to my partner. Really ? That’s how you guys treat the favours from the guest. 9. To get a water bottle, 4 hours

Everything was nice, Breakfast with lots of options

Nothing

The service, food and the location was amazing ! The fish and omlette were really good !

The corner room that I received didn't have health faucet/handheld spray jet which is usually available next to the commodes. This is a serious and very important facility which even 2 or 3 star hotels also have. When checked with reception they say that this facility is not available for lower priced rooms. So be careful on which room that you select for stay coz based on that you will get that hand shower in the toilet. This needs to be improved in order to match 5 star standards !

excellent

Nil